With this Incident app, myIncidence, you're no longer driving alone.

Carry the most advanced free roadside assistance app on your mobile phone.

In the event of an incident on the road, we make it easy. Simply follow our guided process in the app, and we'll help you manage the incident, activating the assistance service you need at that moment.

How does myIncidence work?

1. Download the app and follow the steps for setup and registration, so it's ready for when you need to report a roadside incident.

2. Connect your beacon:

- IoT (Help Flash IoT, Help Flash IoT+, or Hella IoT). You can check connectivity, battery status, location, and receive an alert when it communicates with DGT3.0.

- Help Flash Smart: the only light beacon that connects to myIncidence via Bluetooth. To automatically detect the activation of this "Smart" beacon, the app uses a foreground service with access to Bluetooth and location, even when not in use. This allows you to immediately begin the incident reporting process in case of an emergency. This function is only activated if the user pairs a compatible device and explicitly grants the necessary permissions.

3. In case of a roadside incident:

- Activate the app manually or by turning on your paired beacon.

- We will ask you a few questions before contacting emergency services or your roadside assistance provider, depending on the type of incident.

- We will notify you and send your exact location (service available for emergency services and customers with active policies from insurance companies with current partnership agreements).

- You can share your location with your contacts.

- If the tow truck is paired and geolocated, you can see its route in real time until it arrives at your vehicle's location.

- Cancel (if it was a mistake) or close your incident, and give us your feedback on the service so we can continue improving.

WE KEEP IMPROVING TO KEEP YOU SAFER:

You will receive new updates that will improve functionality and your user experience.

INFORMATION ABOUT FOREGROUND SERVICE PERMISSION (FOREGROUND_SERVICE) WITH THE SMART MODEL:

This permission is only requested from users who pair a Help Flash Smart beacon, which connects via Bluetooth. In this case, the app needs to run a foreground service to maintain an active connection with the device, even when the screen is off or the app is running in the background. This allows the beacon activation to be detected and the guided roadside assistance process to be launched automatically.

This permission is not required for beacons connected via IoT technology (such as Help Flash IoT or Hella IoT), as their operation is based on direct connectivity with the DGT 3.0 platform.

IMPORTANT INFORMATION:

Use the application responsibly and only when you really need it. The system is connected to an emergency triage service, so each time you activate this feature, a real incident will be generated.

NOTE:

This application has been tested and has passed the strictest quality and security protocols to guarantee that we will keep all your data encrypted and secure.