롯데시네마

Smart movie reservations, more convenient and new Lotte Cinema.

■ Information on App Usage Issues

1. Login and Payment Errors
- If you experience issues with the Lotte Cinema app login or payment, please contact Customer Service (1544-8855) with your Lotte Cinema ID, device information, the date of occurrence, and the specific issue. For quick and detailed assistance, please contact Customer Service (1544-8855).

2. App Update or Installation Errors
- Due to an inherent issue with the Google Play Store, app updates or initial installations may not proceed properly.
- Please clear data and cache from [Settings - Applications - Google Play Store - Storage] on your phone and try again.

3. Other Information
- For optimal experience with the Lotte Cinema mobile app, we recommend installing it on Android OS 8.1 or higher.

- If you experience any issues while using the app, please contact Customer Service (1544-8855).

* We are constantly strengthening security and monitoring to protect your information and ensure the safe use of the app. Please use the app with confidence.

■ Key Features

1. New Main Screen
There's so much to enjoy at Rossi now.

2. Box Office/Hairaki/Rossi Picks
Don't miss out on popular movies and Rossi's picks.

3. Content
From concerts to sports broadcasts, it's more than just intuitive viewing.

4. Discounts & Benefits
From stage greetings, previews, and discounts, there's always something to see.

5. Baro Popcorn
Skip the line and order right away.

■ Access Permissions Guide
1. Required Access Permissions
- Device and App History: Bug fixes and usability improvements

2. Optional Access Permissions
- Notifications: Notification of major events and benefits
- Location Information: Information about nearby theaters (reservations, Baro Popcorn)
- Camera: Scan QR codes/barcodes, upload photos and video files for 1:1 customer service inquiries
- Address Book: Gift tickets and store tickets
- Biometric Authentication: Provides a simple login feature
- Display on top of other apps: Creates a pop-up window when viewing movie trends

* Even if you do not agree to optional access permissions, you can still use the service except for the features for which they are granted.
* How to change access permissions: Phone Settings > Lotte Cinema