Vodafone NPS
ASO Keyword Dashboard
Tracking 89 keywords for Vodafone NPS in Apple App Store
Vodafone NPS tracks 89 keywords (4 keywords rank; 85 need traction). Key metrics: 0% top-10 coverage, opportunity 69.9, difficulty 42.3, best rank 73.
Tracked keywords
89
4 ranked • 85 not ranking yet
Top 10 coverage
0%
Best rank 73 • Latest leader —
Avg opportunity
69.9
Top keyword: immediate
Avg difficulty
42.3
Lower scores indicate easier wins
Opportunity leaders
- 64.7
immediate
Opportunity: 73.0 • Difficulty: 39.7 • Rank —
Competitors: 82
- 68.7
ask
Opportunity: 73.0 • Difficulty: 48.5 • Rank —
Competitors: 199
- 67.8
calculate
Opportunity: 73.0 • Difficulty: 41.7 • Rank —
Competitors: 87
- 66.6
alert
Opportunity: 73.0 • Difficulty: 41.8 • Rank —
Competitors: 127
- 64.2
showing
Opportunity: 73.0 • Difficulty: 42.8 • Rank —
Competitors: 68
Unranked opportunities
immediate
Opportunity: 73.0 • Difficulty: 39.7 • Competitors: 82
ask
Opportunity: 73.0 • Difficulty: 48.5 • Competitors: 199
calculate
Opportunity: 73.0 • Difficulty: 41.7 • Competitors: 87
alert
Opportunity: 73.0 • Difficulty: 41.8 • Competitors: 127
showing
Opportunity: 73.0 • Difficulty: 42.8 • Competitors: 68
High competition keywords
time
Total apps: 190,736 • Major competitors: 2,966
Latest rank: — • Difficulty: 55.3
access
Total apps: 163,515 • Major competitors: 2,635
Latest rank: — • Difficulty: 55.1
experience
Total apps: 122,490 • Major competitors: 2,155
Latest rank: — • Difficulty: 54.1
every
Total apps: 120,649 • Major competitors: 2,494
Latest rank: — • Difficulty: 54.0
create
Total apps: 119,326 • Major competitors: 2,292
Latest rank: — • Difficulty: 54.7
All tracked keywords
Includes opportunity, difficulty, rankings and competitor benchmarks
| Major Competitors | |||||||
|---|---|---|---|---|---|---|---|
| user experience | 71 | 100 | 36 | 57 2,643 competing apps Median installs: 450 Avg rating: 4.0 | 73 | 73 | 28 major competitor apps |
| customer experience | 69 | 100 | 31 | 46 597 competing apps Median installs: 350 Avg rating: 4.0 | 83 | 83 | 8 major competitor apps |
| customer satisfaction | 69 | 100 | 29 | 47 657 competing apps Median installs: 250 Avg rating: 4.1 | 131 | 131 | 6 major competitor apps |
| customer support | 71 | 100 | 38 | 57 2,693 competing apps Median installs: 750 Avg rating: 4.1 | 174 | 168 | 80 major competitor apps |
| online | 68 | 100 | 52 | 81 67,632 competing apps Median installs: 550 Avg rating: 4.1 | — | — | 1,285 major competitor apps |
| 70 | 100 | 48 | 76 35,952 competing apps Median installs: 500 Avg rating: 4.1 | — | — | 563 major competitor apps | |
| focus | 70 | 100 | 47 | 75 31,005 competing apps Median installs: 450 Avg rating: 4.3 | — | — | 369 major competitor apps |
| right | 67 | 100 | 54 | 82 83,347 competing apps Median installs: 500 Avg rating: 4.2 | — | — | 1,631 major competitor apps |
| customer | 70 | 100 | 47 | 74 28,260 competing apps Median installs: 400 Avg rating: 4.0 | — | — | 442 major competitor apps |
| better | 69 | 100 | 49 | 77 41,612 competing apps Median installs: 500 Avg rating: 4.2 | — | — | 716 major competitor apps |
| experience | 66 | 100 | 54 | 85 122,490 competing apps Median installs: 500 Avg rating: 4.2 | — | — | 2,155 major competitor apps |
| contact | 68 | 100 | 50 | 80 58,945 competing apps Median installs: 400 Avg rating: 4.1 | — | — | 742 major competitor apps |
| used | 69 | 100 | 49 | 79 50,682 competing apps Median installs: 400 Avg rating: 4.0 | — | — | 502 major competitor apps |
| using | 66 | 100 | 53 | 85 115,141 competing apps Median installs: 500 Avg rating: 4.0 | — | — | 1,548 major competitor apps |
| call | 71 | 100 | 47 | 72 20,424 competing apps Median installs: 450 Avg rating: 4.0 | — | — | 326 major competitor apps |
| time | 65 | 100 | 55 | 88 190,736 competing apps Median installs: 450 Avg rating: 4.1 | — | — | 2,966 major competitor apps |
| rate | 71 | 100 | 45 | 72 20,106 competing apps Median installs: 500 Avg rating: 4.1 | — | — | 305 major competitor apps |
| touch | 69 | 100 | 49 | 77 38,404 competing apps Median installs: 500 Avg rating: 4.0 | — | — | 617 major competitor apps |
| score | 71 | 100 | 46 | 73 22,053 competing apps Median installs: 450 Avg rating: 4.1 | — | — | 438 major competitor apps |
| search | 68 | 100 | 52 | 80 56,939 competing apps Median installs: 500 Avg rating: 4.1 | — | — | 967 major competitor apps |
| access | 65 | 100 | 55 | 87 163,515 competing apps Median installs: 450 Avg rating: 4.1 | — | — | 2,635 major competitor apps |
| interface | 69 | 100 | 47 | 77 39,818 competing apps Median installs: 400 Avg rating: 4.1 | — | — | 327 major competitor apps |
| track | 66 | 100 | 53 | 84 109,353 competing apps Median installs: 450 Avg rating: 4.2 | — | — | 1,552 major competitor apps |
| immediate | 73 | 100 | 40 | 65 7,373 competing apps Median installs: 350 Avg rating: 4.1 | — | — | 82 major competitor apps |
| customers | 71 | 100 | 46 | 73 23,654 competing apps Median installs: 350 Avg rating: 4.0 | — | — | 283 major competitor apps |
App Description
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts
The Vodafone NPS programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.