Customer Feedback App

Best customer feedback app for any kind of survey in services, like Restaurants, Hotel, Service Centers & Salons.

This feedback app will help you in the customer survey, track, store, sort and analyze the customer feedback in the digital mode without the hassle of manual pen and paper mode.

The customer survey can be collected via a tablet or a mobile phone (using the feedback app ) and can be managed across multiple devices saving you time and money in the process of taking feedback.

As a store owner, you can also track your employee performance via the app and find your best/worst employees according to your customers.

Fella Feeds app features:

1. Negative Feedback alert via SMS and email to the store owner.
2.Thank you, SMS to customers for each customer feedback.
3. Employee management system for stores through employee points.
4. Customer loyalty via feedback.
5. Social media marketing for customers.
6. Smart Analysis of feedback.
7. Promotional SMS for customers on anniversaries, birthdays, festivals and other important days.
8. Email Marketing.
9. Customer referral program
10. Loyalty point system for customer retention.

How to use Fella Feeds?

For taking the feedback on the app, you need to create an account with FellaFeeds. by clicking on register here.

The feedback taking process is as follows:

1. Log in on the fella feeds app using your owner login credentials provided at the time of creating the account.

2. Enter the pin for the person who is taking the feedback. (The unique employee pin)

3. Collect the customer feedback with their phone number and name as compulsory fields.

Once the feedback is done, the app will collate all the feedbacks gathered and analyze it. The results will be presented on the dashboard.

The dashboard will display the following features:

1. A total number of feedbacks taken in a specific amount of time.
2. Unique feedback number which is equal to the number of unique customers you have.
3. Average feedback on each category of the feedback for a product (Food) like Cost, Services, Ambience etc.

The major features of the app in detail:

1. Marketing
You get to market your store via the promotional SMS system. You can customize the SMS service and apply filters like 'Last visit (date)', 'Customer satisfaction', 'Customer retention', etc. can be applied while sending out the promotional SMS to target a specif