SAS Flex gives you full control of your answering service right from your phone. Stay connected to your callers, review call activity, and manage your on-call team from anywhere. With SAS Flex, you can listen to calls, read transcripts, send and receive text messages, adjust schedules, and keep your operators informed in real time — all from one easy-to-use app.

Build stronger customer relationships, improve quality assurance, and make sure your business never misses a call.

With the SAS Flex app, you’ll be able to:

• Review every call in detail — listen to recordings, read transcriptions, rate call quality, and add notes for your team.
• Text your callers directly and receive SMS replies right inside the app.
• Tag and organize calls to keep your account clean and searchable.
• Rate and review calls to help improve quality assurance and operator performance.
• Block unwanted callers and manage IVR call activity.
• Adjust your on-call staff schedule on the go, so the right person always gets the right call.
• Add and edit FAQs to keep our operators updated with the latest business information.
• Post operator alerts for urgent updates, special instructions, or quick internal messages.
• View real-time reports, including minutes used, plan details, and balance information.
• Place your account on “Hold My Calls” when you want to temporarily stop warm transfers.

About Specialty Answering Service:

Specialty Answering Service provides live and AI-assisted answering solutions for small and midsize businesses. Our professional receptionists answer calls, dispatch messages, and support your team 24/7 — helping you build trust with every customer interaction. Over 5,000 businesses rely on SAS to manage their communications and keep operations running smoothly.

Try Specialty Answering Service free today and experience how effortless great customer communication can be.