MICAS Service
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Developer: Sharp Electronics Corporation Category: productivity
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App Description
The MICAS (Machine Intelligence Call Assistance System) mobile service app is a unique self-help system that collects current machine data and assists MFP service technicians in resolving service calls.
Once a technician enters the MFP model and serial number, the current data of the MFP is instantly available, including:
- Machine totals
- Toner Levels
- Alerts
- Current firmware version
Additionally, several diagnostic options are available to the service technician:
Service Assessment – Displays a snapshot of a machine’s security vulnerabilities and provides the ability to remediate them and/or share a vulnerability report.
Diagnostics – generates 22-6 and 23-2 reports and provides the ability to share the reports.
MIB Walk – Collects an SNMP walk that can be shared to help diagnose incorrect counts.
MICAS Benefits to Dealers
Help improve first-call resolution
Optimize device uptime
Provide efficient customer service for your dealership
Help increase revenue and profitability
MICAS Benefits to Service Technicians:
Machine totals and toner levels available immediately
Access to relevant alerts
Firmware version identified right on the app
MICAS Benefits to Customers:
No more monthly meter collection
Help reduce emergency calls
More potential for device uptime
How to Use the App:
Login and enter the MFP model and serial number
AI automatically generates MFP information and resources
Technical Requirements:
iOS 12 or later
Dealers need to sign up for MICAS before accessing the app. For instructions on how to sign up, go to https://service.sharpamericas.com.
Once a technician enters the MFP model and serial number, the current data of the MFP is instantly available, including:
- Machine totals
- Toner Levels
- Alerts
- Current firmware version
Additionally, several diagnostic options are available to the service technician:
Service Assessment – Displays a snapshot of a machine’s security vulnerabilities and provides the ability to remediate them and/or share a vulnerability report.
Diagnostics – generates 22-6 and 23-2 reports and provides the ability to share the reports.
MIB Walk – Collects an SNMP walk that can be shared to help diagnose incorrect counts.
MICAS Benefits to Dealers
Help improve first-call resolution
Optimize device uptime
Provide efficient customer service for your dealership
Help increase revenue and profitability
MICAS Benefits to Service Technicians:
Machine totals and toner levels available immediately
Access to relevant alerts
Firmware version identified right on the app
MICAS Benefits to Customers:
No more monthly meter collection
Help reduce emergency calls
More potential for device uptime
How to Use the App:
Login and enter the MFP model and serial number
AI automatically generates MFP information and resources
Technical Requirements:
iOS 12 or later
Dealers need to sign up for MICAS before accessing the app. For instructions on how to sign up, go to https://service.sharpamericas.com.