The Officer App significantly enhances operational efficiency by reducing time-consuming manual processes and minimising costs associated with government service management. Task automation and real-time tracking enable officers to efficiently assign, monitor, and complete tasks, eliminating delays caused by traditional coordination. The digital complaint management system ensures faster resolution through automated tracking and escalation, while instant access to license records, tax details, and complaint histories eliminates the need for physical file searches. GIS-based mapping and remote verification further reduce unnecessary field visits, saving valuable time. On the cost-saving front, paperless operations drastically cut expenses related to printing, storage, and administrative overhead. Optimised workforce utilisation allows senior officers to monitor workloads and reassign tasks efficiently, reducing overtime costs. Additionally, automated workflows lower administrative expenses by minimising the need for additional clerical staff, and online payments and digital approvals reduce travel costs for both officers and citizens. By streamlining processes, eliminating inefficiencies, and leveraging digital transformation, the Officer App ensures faster decision-making, cost-effective governance, and improved service delivery, ultimately fostering a more transparent, accountable, and resource-efficient municipal administration.