Manage all your customer conversations from WhatsApp, Instagram, Facebook Messenger, and TikTok in one unified inbox.

UNIFIED MULTI-CHANNEL INBOX
View and reply to messages from WhatsApp, Instagram DMs, Facebook Messenger, and TikTok — all in one place. No more switching between apps.

POWERFUL FILTERS
Filter conversations by:
• Channel (WhatsApp, Instagram, FB, TikTok)
• Status (Open, Closed, Snoozed)
• Assignee (Mine, Unassigned, Team member)
• Lifecycle stage
• Unreplied messages only

RICH MESSAGING
• Send text, images, videos, audio, and files
• Reply to specific messages
• Use snippets for quick responses
• Send WhatsApp templates
• Access saved files and media

CONVERSATION MANAGEMENT
• Mark conversations as Open, Closed, or Snoozed
• Assign chats to team members
• Add internal notes (invisible to customers)
• Track contact lifecycle stages
• View full activity history

ORDER MANAGEMENT
• Create orders directly from conversations
• Add products with quantities and pricing
• Set delivery method and address
• Track payment status
• Update order status in real-time

TEAM COLLABORATION
• See team member presence status
• Assign conversations to the right person
• Switch between workspaces
• View who's handling what

SEARCH EVERYTHING
• Search contacts by name, phone, or email
• Search message content across all conversations
• Jump directly to any conversation

REAL-TIME UPDATES
• Instant message notifications
• Live conversation updates
• Connection status indicator

Perfect for teams managing customer support, sales inquiries, and order fulfillment across multiple social channels.