Hero FinCorp - Customer App

Customer Servicing App for Two-Wheeler Used Car & Personal Loan customers.

Minimum and maximum period for repayment.
Minimum-12 Months
Maximum-48 Months

Representative example of the total cost of the loan, including the principal and all applicable fees (for example, sample monthly payment, sample inter)

1. Loan amount (disbursed to the borrower) - INR 50,974
2. Total interest charge during the entire tenure of the loan - INR 14,782
3. Other up-front charges (break-up of each component to be given below) - INR 3,041
a. Processing fees inclusive of GST - INR 1682
b. Insurance charges(if applicable) - INR 974
c. Others (if any) - Stamp Duty (if applicable) - INR 1359
Net disbursed amount ((1)-(3) - INR47933.

4. Total amount to be paid by the borrower (sum of (1) & (2))-INR 65756

Hero FinCorp, one of the fastest growing NBFCs of India, announces the launch of its exclusive Customer Servicing App for the customers of its Retail Loan Products - Two-wheeler Loan, Used Car Loan, Loyalty Loan & Personal Loan Customers.

All our products and processes are designed as per customer's requirements, but we understand many of our customers face issues or need help to resolve their queries.
In our constant journey to achieve customer delight, we were earlier offering call centre, email and our offices as channels for queries and issues resolution.

Loyalty Personal Loan :
Now we are providing the Loyalty Personal loan plan for our Existing Customers. Where Customers can do the complete digital onboarding journey through mobile App.Customer has to follow below given steps to complete the journey.
1 - Only Existing Loyal customers can avail this offers.
2 - Customer just have to select the Loan Amount and tenure.
3 - Customer can choose the insurance(optional) from the app.
4 - Customer has to validate his address and himself by face match and liveliness check.
5 - Customer has to validate his existing bank details. We will validate his bank account at our end as well.
6 - Customer has to complete his E- mandate & E-Sign(Using clickwrap) for loan onboarding.

Customer Servicing :
Our customers can get faster resolution of their queries in few clicks.
1.Request for Welcome Letter and Loan Repayment Schedule
2.Get EMI related Details and Alerts
3.Details on Bounced EMI and Penal Charges
4.Statement of Account (SOA)
5.Request for No Objection Certificate (NOC) post the loan Closure