RSC TechLink

RSC TechLink is a powerful and intuitive way to place service calls

RSC TechLink Service App
Transform how you manage equipment service with the RSCI Service App, designed to minimize downtime and maximize efficiency. As your trusted material handling solutions provider and an authorized Raymond® dealer, Raymond Storage Concepts, Inc. (RSCI) offers seamless support for your warehouse and supply chain operations.

Why the RSCI Service App?
When equipment breaks down, every second counts. Our app makes connecting with our expert service team fast and easy, ensuring prompt and effective resolutions.

Key Features:
- Quick Machine Scanning: Scan the encrypted decal on your equipment to instantly pull machine data.
- Easy Issue Reporting: Indicate operational status (“Yes” or “No”) and describe the issue using type or talk-to-text.
- Visual Problem Identification: Attach up to two photos to help our technicians diagnose the issue before arriving.
- Streamlined Service Requests: Send your request in less than 45 seconds, complete with all necessary details.
- Confirmation Notifications: Receive an email confirmation of your service request for your records.

How It Works:
1. Scan the equipment decal using the app.
2. Confirm the machine’s status.
3. Describe the problem with text or talk-to-text.
4. Attach photos to show specific issues.
6. Submit the request directly to our service team.

Designed for Efficiency:
This app keeps your equipment running smoothly, reducing operational costs and improving communication. Built on the innovative Hive Quick Response Solution, the RSCI Service App ensures faster service, better planning and improved uptime for your operations.