Syncron VirtualTECH

Empower field teams to deliver exceptional service.

Syncron VirtualTECH is a mobile experience designed to compliment an existing field service solution, by supplementing the technician with Knowledge articles and Parts Catalogs relevant to the job. Requires the Syncron Technician Enablement package to access application contents.



With Syncron VirtualTECH, technicians will improve service by:



Increase margins by reducing technician enablement costs

Increase customer satisfaction and brand reputation

Reduce legal liabilities by always using the right process to troubleshoot, and the right parts for the job

Accelerate time to value within existing service management platform investments

Reduce attrition by providing an intuitive solution for technicians to be successful

Reduce spare parts waste and support sustainability initiatives







Features:

Automated updates to manuals, service bulletins, and exploded assemblies ensure your technicians are always using the latest information in the field

Knowledge base and Parts Catalogs are available any time with offline search and content availability

Equip your technicians with an intuitive, on-demand troubleshooting guide featuring a metadata tagging process that structures your data and aligns issues with solutions

Media packages combine all knowledge and data associated with a customer or location, ensuring your technicians have access to relevant information while onsite

Extendable enterprise encryption provides a solution for securing proprietary content to meet business compliance requirements

Create on-demand pick lists for parts to be ordered