Background:
Agent banking is a financial inclusion service which has been adopted by the bank to extend our retail reach across all segments. The agent is expected to render basic financial services on behalf of the bank.

Agency Banking refers to a type of branchless banking to improve financial inclusion, bring banking services/products closer to the people and acquire a wider customer base.

Offering:
• Account opening
• Cash withdrawal
• Cash deposit
• Funds transfers
• Bills payment
• Airtime Purchase
General guidelines

Agency Banking operates in partnership with agents to conduct financial transactions on behalf of the bank. Customers visit the agent locations to perform financial services.
Customer pays for the services.

Reward/Incentives
Transaction commission to both the bank and the agent

Project Objectives:
To grow retail accounts.
To provide financial services to the unbanked
Bring banking services/ products closer to the people
Increase awareness of retail products
Earn income from the services/ transactions performed

MOBLE APP TRANSACTIONS

1. Account opening With BVN
 Agent keys in intending customer’s Bvn
 BVN validates customer’s information.
 Agent impute customers e-mail, and phone number
 Customer’s get an OTP on the mobile number provided
 Agent inputs OTP to complete account opening.

2. Account Opening Without BVN
 Agent keys in intending customer Surname and First name
 Enters Date of Birth
 Keys in E-mail (optional)
 Enters Mobile number
 Customer receive an OTP on the mobile number provided
 Agent inputs OTP to complete account opening.

2. Funds transfer/Deposit
I. Zenith Bank (cash deposit)
 Agent receives cash from customer
 Agent imputes Customer’s account number
 System validates account number
 Agent imputes amount and narration.
 Agent enters PIN to complete cash deposit.
 Agent’s Till account is debited, customer’s account is credited.

II. Other Bank
 Agent receives cash from customer
 Agent imputes customer’s account number
 Selects customer’s bank
 System validates customer’s account information.
 Agent impute amount, Narration, senders name and phone number.
 Agent enters PIN to complete
 Agent’s Till account is debited, other bank account is credited.

3. Cash Out
 Agent imputes account number
 System validate account number
 Agent impute Amount
 OTP is sent to customer’s alerts number.
 Agent imputes OTP and Pin to complete transaction.
 Agent Till account is credited, Customers account is debited.

4. Bills payments – Multichoice, Discos and all Quickteller billers are available on the platform. Fee is N100.

5. Air Time purchase – Airtime vending for all Telcos are available.
 Agents receives cash from customer
 Select network operator
 Inputs mobile number and Amount
 Agent enters PIN to complete transaction
 Agents Till is debited.
 Customer mobile number is credited.