Here is the identification application, designed to improve agent productivity, while ensuring a smooth experience for users. Thanks to advanced and simplified functionalities, this application allows efficient management of the subscriber enrollment process, in order to guarantee a quality customer experience.

Main Features
• Account Management: Effortlessly manage customer accounts, activate new services and keep everything in one place.
• Client Registration: A simple onboarding process to quickly and efficiently onboard new clients with options to verify ID card, foreign passport, ECOWAS card or refugee card.
• Sim Swap: Seamlessly manage SIM swapping operations through identity verification and answering security questions.
• File Supplement: Help customers upgrade their accounts by completing missing documents during identification.
• Re-identification: Easily re-identify customers using their identity card, foreign passport, ECOWAS card or refugee card.
• Number Status: Check the SIM card number status and redirect customers to re-identification or top-up if necessary.
• Support Services: Access support tools to resolve customer issues directly from the app.
• Promotions: Showcase the latest offers and promotions directly on the Agent app, allowing them to keep customers informed and drive engagement.
• Data Insights: Monitor performance indicators by accessing the dashboard to help agents make decisions based on displayed trends.

Agents can use the app to help customers join the Yas network ensuring customers receive the best possible service. The Agent app is your complete solution to staying efficient. Discover the power of simplicity with the best features at your fingertips.

Download the app now and take your customer service to the next level!

• Scan Access: Required for uploading documents, allowing you to complete the identification process without manually entering information.

• SMS notifications: Provides information on the importance of file completion, SIM card change, identification activity and promotional offers, ensuring you are always up to date.

Privacy and data security

The Agent app only collects data necessary to provide its services, in compliance with strict data protection regulations. All personal data, including financial transactions and customer data, is encrypted and stored securely.

For any questions or assistance, please contact the support team via the application or at 201123 and 1677

Headquarters Address: Almadies, Zone 15 Lot N°8, NOURA Building, B.P. 146 – Dakar Senegal