ComBank - Bangladesh

Thriving towards their mission of providing reliable, innovative, customer friendly financial services, utilizing cutting edge technology and focusing continuously on productivity improvement, Commercial Bank of Ceylon PLC has made a distinct mark in Sri Lankan banking operational standards while standing out for superlative service and technological superiority.

The Bank unveiled an all-new version of its e-Banking service, based on the Microsoft .net Framework in year 2012, Offering exceptionally user-friendly menus and benchmark security and encryption features, the new e-Banking platform puts customers in control, and requires less intervention by the Bank.

Self registration, a customisable ‘My Profile’ feature that can accommodate a personalised image, self-addition and registration of payment recipients, customisable templates for payments, multiple payments via a single basket, a Quick Navigation menu that reduces key strokes and customisable viewing of transaction histories are among the exciting new features of the system.

Enhanced security features include 2-factor authentication for third party fund transfers; two-layer login; a virtual keypad; personalised security questions; password change and third party fund transfer alerts; and password encryption and verification via an advanced Hardware Security.

The e-Banking platform supports bill payments to more than 36 entities in nine categories – Telephone, Electricity, Water, Credit cards, Insurance, Pay TV, Schools, Rates and Other. Investing in Treasury Bills and effecting payments for share trading transactions is also possible, with self-registration of the users CDS number.

All users of the e-Banking service are provided 24-hour customer support through the Bank’s Call Centre.

The new e-Banking platform was offered via mobile too and could be accessed via https://www.commercialbk.com/monline.

Taking a further step, the Bank has introduced a separate application to Account holders who have access to e- Banking service, via mobile devices. Clients who are keen to make the best out of the busy time schedules would welcome this new application as they could have the ease of accessing e-banking services directly from the software application that resides in the mobile device, once it’s down loaded.

Clients would login to the new application via the existing user credentials