Hello Live

Hello Live is a live video streaming desktop assessment app that allow Assessors Insurers and Repairers to see what the policyholder sees during the very first contact over the phone. Using Hello Live, claim consultants are able to view the policyholders motor claim remotely and in real time through a live video stream, providing an early look into the size, scope and type of damage – directly benefiting insurers through significant cycle time reductions, cost reductions and improved policyholder satisfaction.

Hello Live is a proven solution designed to run with iPhone functionality, allowing policyholders to remain on the call with the claims consultant, while being able to deliver real-time visuals that ensure an accurate and speedy FNOL, triage and assessment for motor insurance claims.

Feature include:
• Simple and easy to use
• Simultaneous use of phone and visual stream
• Cloud based recording and storage/replay options
• Multi-channel sharing of visual stream
• Ubiquitous access to real time stream on any internet connected device
• Adapted for highest quality video at connection speeds and device capabilities over 3G, 4G and Wi-Fi
• Visual stream privacy and sharing configuration based on the business needs
• Enterprise level support
• Metadata and analytics

The traditional adjuster and assessing process takes days and even weeks from receipt of claim to submission of report, whereas the Hello Live process can compete these steps on simple low value claims in under 24 hours.

Hello Live delivers a faster better and more accurate collection of loss information which then, if plugged into the Hello Live Insurer platform, can directly connect the claims consultant to immediate emergency mitigation service providers to further reduce motor damage before an assessor is even required to attend site.

Benefits of Hello Live
• Reduction of motor damage cost through direct communication, early intervention, mitigation and restoration
• Reduction in traditional assessment report cost. Traditionally an assessor would attend site, view damage and adjust repair quotes. This can now all be done before an assessor turns up to site.
• Improved policyholder experience and increased confidence in the Insurers brand due to its fast and immediate response
• Significant reduction in cycle times due to the elimination of stop/start repair