Servicefactor

Are you a current ServiceFactor user? ServiceFactor Mobile is a companion to your ServiceFactor web system, built for your field technicians.


ServiceFactor Mobile helps increase cash flow by automatically creating an invoice at the time of service and allows the technician the ability to process payments in the field. When a technician receives the service call information, they also receive notes about the customer, history and what equipment is located at the site. The technician can update their dispatch status, as well as enter material and flat rate repairs used (if applicable) against the specific piece of equipment for which it was used. All work can be approved by capturing a customer signature prior to performing recommended repairs, and the technician can also prepare a quote for the customer. If the quoted work is not approved, the quote will automatically be uploaded back to the office and generate a quote in the system for future follow up. Once the work has been performed, complete the work order by collecting payment (if applicable) and have the customer sign the invoice or work order. All information, including the customer’s signatures approving and accepting the work will sync back to the office, updating your system. With the ServiceFactor Mobile, you will set yourself apart from your competition by offering your clients the professionalism they deserve and expect.



· Retrieve calls to your iPad or iPhone

· View customer information

· View problem reported and site notes

· View Equipment details and warranty dates

· Add or Edit Equipment, including pictures

· View attached images or documents

· Fill out custom checklists and readings based on equipment type

· Track custom checklists based problem reported

· Track dispatch statuses that automatically update the Dispatch Board

· Enter material from truck or warehouse inventory

· Inventory is broken down into categories with pictures

· Handles both T/M and Flat Rate billing on the same invoice

· Automatically calculates item sell prices based on Service Agreement Discounts

· Ability to sell service agreements

· Sold service agreements automatically create record in the office

· Capture work authorization signature

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