Online Support

200 installs
4.00 ratings
Online Support icon

ASO Keyword Dashboard

Tracking 132 keywords for Online Support in Apple App Store

Developer: F. Hoffmann-La Roche Category: business Rating: 5

Online Support tracks 132 keywords (no keywords rank yet; 132 need traction). Key metrics: opportunity 69.9, difficulty 41.9.

Tracked keywords

132

0  ranked •  132  not ranking yet

Top 10 coverage

Best rank — • Latest leader —

Avg opportunity

69.9

Top keyword: lock

Avg difficulty

41.9

Lower scores indicate easier wins

Opportunity leaders

  • lock

    Opportunity: 73.0 • Difficulty: 45.4 • Rank —

    Competitors: 296

    67.3
  • install

    Opportunity: 73.0 • Difficulty: 42.7 • Rank —

    Competitors: 167

    66.7
  • question

    Opportunity: 73.0 • Difficulty: 42.0 • Rank —

    Competitors: 114

    68.4
  • specifically

    Opportunity: 73.0 • Difficulty: 41.9 • Rank —

    Competitors: 109

    68.7
  • case

    Opportunity: 73.0 • Difficulty: 41.7 • Rank —

    Competitors: 123

    67.2

Unranked opportunities

  • lock

    Opportunity: 73.0 • Difficulty: 45.4 • Competitors: 296

  • install

    Opportunity: 73.0 • Difficulty: 42.7 • Competitors: 167

  • question

    Opportunity: 73.0 • Difficulty: 42.0 • Competitors: 114

  • specifically

    Opportunity: 73.0 • Difficulty: 41.9 • Competitors: 109

  • case

    Opportunity: 73.0 • Difficulty: 41.7 • Competitors: 123

High competition keywords

  • access

    Total apps: 163,515 • Major competitors: 2,634

    Latest rank: — • Difficulty: 55.1

  • make

    Total apps: 159,506 • Major competitors: 2,933

    Latest rank: — • Difficulty: 54.9

  • help

    Total apps: 150,250 • Major competitors: 2,453

    Latest rank: — • Difficulty: 55.1

  • easy

    Total apps: 142,080 • Major competitors: 2,040

    Latest rank: — • Difficulty: 53.4

  • find

    Total apps: 139,104 • Major competitors: 2,764

    Latest rank: — • Difficulty: 55.2

All tracked keywords

Includes opportunity, difficulty, rankings and competitor benchmarks

Major Competitors
online681005281

67,632 competing apps

Median installs: 550

Avg rating: 4.1

1,286

major competitor apps

security711004772

20,712 competing apps

Median installs: 550

Avg rating: 4.0

410

major competitor apps

change691004877

38,601 competing apps

Median installs: 650

Avg rating: 4.0

778

major competitor apps

software721004370

16,282 competing apps

Median installs: 300

Avg rating: 3.9

169

major competitor apps

device691005079

50,271 competing apps

Median installs: 500

Avg rating: 3.9

845

major competitor apps

easy661005386

142,080 competing apps

Median installs: 450

Avg rating: 4.1

2,040

major competitor apps

make651005587

159,506 competing apps

Median installs: 500

Avg rating: 4.1

2,933

major competitor apps

phone691005178

45,627 competing apps

Median installs: 550

Avg rating: 4.0

874

major competitor apps

support671005282

75,083 competing apps

Median installs: 550

Avg rating: 4.2

1,106

major competitor apps

users681005080

60,732 competing apps

Median installs: 350

Avg rating: 4.0

667

major competitor apps

within681005181

67,459 competing apps

Median installs: 550

Avg rating: 4.1

1,297

major competitor apps

active711004673

22,788 competing apps

Median installs: 650

Avg rating: 4.1

493

major competitor apps

digital691004978

46,511 competing apps

Median installs: 450

Avg rating: 4.1

704

major competitor apps

scan711004773

21,575 competing apps

Median installs: 500

Avg rating: 4.1

413

major competitor apps

information661005284

112,143 competing apps

Median installs: 350

Avg rating: 4.1

1,128

major competitor apps

used691004979

50,682 competing apps

Median installs: 400

Avg rating: 4.0

503

major competitor apps

designed661005285

114,471 competing apps

Median installs: 350

Avg rating: 4.2

1,080

major competitor apps

management691004777

42,405 competing apps

Median installs: 300

Avg rating: 4.1

336

major competitor apps

way661005384

107,117 competing apps

Median installs: 500

Avg rating: 4.1

1,931

major competitor apps

find661005586

139,104 competing apps

Median installs: 550

Avg rating: 4.2

2,764

major competitor apps

include711004472

19,488 competing apps

Median installs: 450

Avg rating: 4.1

240

major competitor apps

service681005079

55,180 competing apps

Median installs: 400

Avg rating: 4.1

830

major competitor apps

available671005583

89,249 competing apps

Median installs: 550

Avg rating: 4.1

1,833

major competitor apps

key691004878

46,710 competing apps

Median installs: 450

Avg rating: 4.2

535

major competitor apps

help651005587

150,250 competing apps

Median installs: 450

Avg rating: 4.2

2,453

major competitor apps

132 keywords
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App Description

The Online Support application is designed specifically for labs utilizing Roche Instruments and Analyzer. The application aims to support our customers in the lab in managing any type of issue or question related to their active install base. Users will have an end-to-end issue management tool that consists of a digital logbook for documentation, self-help troubleshooting guidelines, and an easy and quick way to escalate issues directly to their respective Roche Service organization.

The application shall allow users the following:
- scan QR code on the instrument/analyzer (if available locally) to identify the instrument by its serial number
- receive troubleshooting guidelines if available based on the captured alarm code
- find similar issues and their resolution based on the alarm code
- add description of the issue and attach images
- check status of the issue
- search for information in known issues within integrated Digital Logbook
- check the dashboard with overall status of the issues

Not to be used by patients. Does not include Diabetes Care.

All user accounts of Online Support are created, stored and managed through DiaLog Portal. After the registration, a key is stored and encrypted on your device, which is valid for one week. Further access to the app is only possible with your FaceId, TouchId or PIN. After one week of inactivity the registration key will be automatically removed.
Please make sure that you do not send your PIN to third parties. It's your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone's security features and it could mean that the Online Support app will not work properly or at all. In case your device is stolen or irretrievably lost, make sure that you remotely lock and change your passwords.