Online Support

~150 - 300
3.00 ratings
~100 (installs week)
Trend Steady
~100 (installs month)
Trend Steady
Online Support icon

ASO Keyword Dashboard

Tracking 132 keywords for Online Support in Apple App Store

Developer: F. Hoffmann-La Roche Category: business Rating: 5

Online Support tracks 132 keywords (no keywords rank yet; 132 need traction). Key metrics: opportunity 69.9, difficulty 39.6.

Tracked keywords

132

0  ranked •  132  not ranking yet

Top 10 coverage

Best rank — • Latest leader —

Avg opportunity

69.9

Top keyword: lock

Avg difficulty

39.6

Lower scores indicate easier wins

Opportunity leaders

  • lock

    Opportunity: 73.0 • Difficulty: 41.2 • Rank —

    Competitors: 144

    67.2
  • install

    Opportunity: 73.0 • Difficulty: 40.4 • Rank —

    Competitors: 81

    66.7
  • question

    Opportunity: 73.0 • Difficulty: 41.2 • Rank —

    Competitors: 50

    68.3
  • case

    Opportunity: 73.0 • Difficulty: 40.5 • Rank —

    Competitors: 59

    67.2
  • qr code

    Opportunity: 73.0 • Difficulty: 39.8 • Rank —

    Competitors: 54

    65.7

Unranked opportunities

  • lock

    Opportunity: 73.0 • Difficulty: 41.2 • Competitors: 144

  • install

    Opportunity: 73.0 • Difficulty: 40.4 • Competitors: 81

  • question

    Opportunity: 73.0 • Difficulty: 41.2 • Competitors: 50

  • case

    Opportunity: 73.0 • Difficulty: 40.5 • Competitors: 59

  • qr code

    Opportunity: 73.0 • Difficulty: 39.8 • Competitors: 54

High competition keywords

  • access

    Total apps: 161,747 • Major competitors: 1,351

    Latest rank: — • Difficulty: 52.8

  • make

    Total apps: 160,969 • Major competitors: 1,550

    Latest rank: — • Difficulty: 52.7

  • help

    Total apps: 148,695 • Major competitors: 1,258

    Latest rank: — • Difficulty: 52.4

  • easy

    Total apps: 143,200 • Major competitors: 1,080

    Latest rank: — • Difficulty: 52.1

  • find

    Total apps: 137,745 • Major competitors: 1,481

    Latest rank: — • Difficulty: 52.2

All tracked keywords

Includes opportunity, difficulty, rankings and competitor benchmarks

Major Competitors
online681004981

67,293 competing apps

Median installs: 50

Avg rating: 4.1

685

major competitor apps

security711004472

20,494 competing apps

Median installs: 50

Avg rating: 4.1

204

major competitor apps

change691004677

38,363 competing apps

Median installs: 75

Avg rating: 4.1

403

major competitor apps

software721004270

16,165 competing apps

Median installs: 25

Avg rating: 3.8

87

major competitor apps

device691004879

49,715 competing apps

Median installs: 50

Avg rating: 3.9

429

major competitor apps

easy651005286

143,200 competing apps

Median installs: 50

Avg rating: 4.1

1,080

major competitor apps

make651005387

160,969 competing apps

Median installs: 75

Avg rating: 4.1

1,550

major competitor apps

phone691004778

45,219 competing apps

Median installs: 50

Avg rating: 4.0

433

major competitor apps

support671004981

73,522 competing apps

Median installs: 50

Avg rating: 4.2

533

major competitor apps

users681004880

61,242 competing apps

Median installs: 25

Avg rating: 4.1

360

major competitor apps

within681004981

68,121 competing apps

Median installs: 75

Avg rating: 4.1

656

major competitor apps

active711004473

22,502 competing apps

Median installs: 75

Avg rating: 4.1

267

major competitor apps

digital691004778

45,873 competing apps

Median installs: 25

Avg rating: 4.2

344

major competitor apps

scan711004472

21,195 competing apps

Median installs: 50

Avg rating: 4.1

227

major competitor apps

information661005185

111,452 competing apps

Median installs: 25

Avg rating: 4.1

551

major competitor apps

used681004879

50,966 competing apps

Median installs: 50

Avg rating: 4.0

239

major competitor apps

designed661005185

115,543 competing apps

Median installs: 25

Avg rating: 4.2

546

major competitor apps

management691004777

42,026 competing apps

Median installs: 25

Avg rating: 4.1

142

major competitor apps

way661005184

106,006 competing apps

Median installs: 50

Avg rating: 4.2

1,054

major competitor apps

find661005286

137,745 competing apps

Median installs: 50

Avg rating: 4.2

1,481

major competitor apps

include711004372

19,650 competing apps

Median installs: 50

Avg rating: 4.1

125

major competitor apps

service681004879

54,743 competing apps

Median installs: 25

Avg rating: 4.1

395

major competitor apps

available671005083

88,573 competing apps

Median installs: 50

Avg rating: 4.1

956

major competitor apps

key691004778

44,348 competing apps

Median installs: 25

Avg rating: 4.2

274

major competitor apps

help651005287

148,695 competing apps

Median installs: 50

Avg rating: 4.2

1,258

major competitor apps

132 keywords
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App Description

The Online Support application is designed specifically for labs utilizing Roche Instruments and Analyzer. The application aims to support our customers in the lab in managing any type of issue or question related to their active install base. Users will have an end-to-end issue management tool that consists of a digital logbook for documentation, self-help troubleshooting guidelines, and an easy and quick way to escalate issues directly to their respective Roche Service organization.

The application shall allow users the following:
- scan QR code on the instrument/analyzer (if available locally) to identify the instrument by its serial number
- receive troubleshooting guidelines if available based on the captured alarm code
- find similar issues and their resolution based on the alarm code
- add description of the issue and attach images
- check status of the issue
- search for information in known issues within integrated Digital Logbook
- check the dashboard with overall status of the issues

Not to be used by patients. Does not include Diabetes Care.

All user accounts of Online Support are created, stored and managed through DiaLog Portal. After the registration, a key is stored and encrypted on your device, which is valid for one week. Further access to the app is only possible with your FaceId, TouchId or PIN. After one week of inactivity the registration key will be automatically removed.
Please make sure that you do not send your PIN to third parties. It's your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone's security features and it could mean that the Online Support app will not work properly or at all. In case your device is stolen or irretrievably lost, make sure that you remotely lock and change your passwords.