Online Support

Category: Business

ASO Keyword Dashboard

Tracking 131 keywords for Online Support in Apple App Store

Developer: F. Hoffmann-La Roche Category: business

Online Support tracks 131 keywords (no keywords rank yet; 131 need traction). Key metrics: opportunity 50.4, difficulty 43.1.

Tracked keywords

131

0 ranked • 131 not ranking yet

Top 10 coverage

—

Best rank — • Latest leader —

Avg opportunity

50.4

Top keyword: easy

Avg difficulty

43.1

Lower scores indicate easier wins

Opportunity leaders

easy

Opportunity: 59.0 • Difficulty: 59.0 • Rank —

Competitors: 1,246
85.2
make

Opportunity: 59.0 • Difficulty: 62.7 • Rank —

Competitors: 1,773
88.4
way

Opportunity: 59.0 • Difficulty: 60.3 • Rank —

Competitors: 1,067
83.0
find

Opportunity: 59.0 • Difficulty: 63.8 • Rank —

Competitors: 1,481
86.3
help

Opportunity: 59.0 • Difficulty: 61.1 • Rank —

Competitors: 1,236
85.2

Unranked opportunities

easy

Opportunity: 59.0 • Difficulty: 59.0 • Competitors: 1,246
make

Opportunity: 59.0 • Difficulty: 62.7 • Competitors: 1,773
way

Opportunity: 59.0 • Difficulty: 60.3 • Competitors: 1,067
find

Opportunity: 59.0 • Difficulty: 63.8 • Competitors: 1,481
help

Opportunity: 59.0 • Difficulty: 61.1 • Competitors: 1,236

High competition keywords

make

Total apps: 8,094 • Major competitors: 1,773

Latest rank: — • Difficulty: 62.7
find

Total apps: 6,521 • Major competitors: 1,481

Latest rank: — • Difficulty: 63.8
access

Total apps: 6,181 • Major competitors: 1,388

Latest rank: — • Difficulty: 63.2
help

Total apps: 5,873 • Major competitors: 1,236

Latest rank: — • Difficulty: 61.1
easy

Total apps: 5,849 • Major competitors: 1,246

Latest rank: — • Difficulty: 59.0

All tracked keywords

Includes opportunity, difficulty, rankings and competitor benchmarks

							Major Competitors
online	58	100	59	79 2,997 competing apps Median installs: 268,100 Avg rating: 4.6	—	—	689 major competitor apps
security	58	100	54	67 934 competing apps Median installs: 267,025 Avg rating: 4.6	—	—	213 major competitor apps
change	58	100	54	74 1,855 competing apps Median installs: 267,450 Avg rating: 4.6	—	—	400 major competitor apps
software	57	100	43	58 349 competing apps Median installs: 286,075 Avg rating: 4.6	—	—	86 major competitor apps
device	58	100	55	75 1,985 competing apps Median installs: 265,675 Avg rating: 4.6	—	—	425 major competitor apps
easy	59	100	59	85 5,849 competing apps Median installs: 250,625 Avg rating: 4.6	—	—	1,246 major competitor apps
make	59	100	63	88 8,094 competing apps Median installs: 266,850 Avg rating: 4.6	—	—	1,773 major competitor apps
phone	58	100	59	75 2,007 competing apps Median installs: 269,575 Avg rating: 4.6	—	—	450 major competitor apps
support	58	100	56	78 2,741 competing apps Median installs: 233,950 Avg rating: 4.6	—	—	515 major competitor apps
users	58	100	52	75 1,979 competing apps Median installs: 259,400 Avg rating: 4.6	—	—	430 major competitor apps
within	58	100	56	81 3,722 competing apps Median installs: 259,688 Avg rating: 4.6	—	—	740 major competitor apps
active	58	100	48	70 1,226 competing apps Median installs: 266,075 Avg rating: 4.6	—	—	268 major competitor apps
digital	58	100	52	72 1,579 competing apps Median installs: 256,800 Avg rating: 4.6	—	—	339 major competitor apps
scan	20	100	52	67 906 competing apps Median installs: 291,350 Avg rating: 4.7	—	—	234 major competitor apps
information	58	100	57	78 2,704 competing apps Median installs: 252,888 Avg rating: 4.6	—	—	572 major competitor apps
used	58	100	53	72 1,494 competing apps Median installs: 237,800 Avg rating: 4.6	—	—	279 major competitor apps
designed	58	100	54	80 3,407 competing apps Median installs: 230,000 Avg rating: 4.6	—	—	624 major competitor apps
management	58	100	46	66 856 competing apps Median installs: 221,550 Avg rating: 4.6	—	—	138 major competitor apps
way	59	100	60	83 4,665 competing apps Median installs: 271,100 Avg rating: 4.6	—	—	1,067 major competitor apps
find	59	100	64	86 6,521 competing apps Median installs: 264,850 Avg rating: 4.6	—	—	1,481 major competitor apps
include	58	100	45	64 693 competing apps Median installs: 243,825 Avg rating: 4.6	—	—	152 major competitor apps
service	58	100	54	75 2,023 competing apps Median installs: 255,675 Avg rating: 4.6	—	—	419 major competitor apps
available	58	100	64	82 4,074 competing apps Median installs: 282,412 Avg rating: 4.6	—	—	979 major competitor apps
key	58	100	51	69 1,089 competing apps Median installs: 257,575 Avg rating: 4.6	—	—	226 major competitor apps
help	59	100	61	85 5,873 competing apps Median installs: 257,100 Avg rating: 4.6	—	—	1,236 major competitor apps

App Description

The Online Support application is designed specifically for labs utilizing Roche Instruments and Analyzer. The application aims to support our customers in the lab in managing any type of issue or question related to their active install base. Users will have an end-to-end issue management tool that consists of a digital logbook for documentation, self-help troubleshooting guidelines, and an easy and quick way to escalate issues directly to their respective Roche Service organization.

The application shall allow users the following:
- scan QR code on the instrument/analyzer (if available locally) to identify the instrument by its serial number
- receive troubleshooting guidelines if available based on the captured alarm code
- find similar issues and their resolution based on the alarm code
- add description of the issue and attach images
- check status of the issue
- search for information in known issues within integrated Digital Logbook
- check the dashboard with overall status of the issues

Not to be used by patients. Does not include Diabetes Care.

All user accounts of Online Support are created, stored and managed through DiaLog Portal. After the registration, a key is stored and encrypted on your device, which is valid for one week. Further access to the app is only possible with your FaceId, TouchId or PIN. After one week of inactivity the registration key will be automatically removed.
Please make sure that you do not send your PIN to third parties. It's your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone's security features and it could mean that the Online Support app will not work properly or at all. In case your device is stolen or irretrievably lost, make sure that you remotely lock and change your passwords.