IBM Software Support App

Introducing the IBM Software Support App, our ultimate solution to enhance our Advanced Support Clients and revolutionize their service experience. Say good-bye to standard response times and hello to more efficiency and effectiveness. With this app, you can effortlessly identify your company’s open support cases, access to relevant details and elevate a case in the same place.

App Key Features:
• Ability to see a list with the support cases opened by my company.
• Ability to see selected case details, status, updates, who is working on it (ownership).
• Ability to quickly update my support cases and open a new case on the go.
• Ability to easily escalate my cases through my phone or tablet, including the possibility of receiving alerts and reaching out to Support Execs for urgent situations.
• And there is more to come…

This app is available by invitation only and brings additional value to our Advanced Support Clients. If you are not an Advance Support Client yet, this will be a great reason to consider.