The platform offers a seamless and user-friendly experience for customers looking to book lab tests and track appointments effortlessly. Users can create personal profiles, update contact details, and store multiple delivery addresses for home sample collection. They can also set up family profiles to book tests for loved ones, ensuring a well-organized medical history for every member. An advanced search system allows customers to find laboratories based on location, test availability, pricing, customer reviews, and ratings, helping them make informed decisions.

The appointment booking system provides flexibility, allowing customers to choose their preferred date, time, and location for sample collection—either at home or at a lab. Users can apply promo codes, select family members for tests, and receive instant booking confirmations via email, SMS, or app notifications. A real-time tracking system ensures complete transparency, enabling customers to track assigned collectors, view live locations, and receive estimated arrival times. Once test results are ready, users can view, download, and share reports directly with healthcare providers.