Lance Customer Care

Your ownership companion for support, answers, and service visibility. Built to replace the old “call around and hope” experience with a single, guided flow. Open the app to request help, ask questions, and stay updated from the moment you tap “Request” through final resolution.

Smart Roadside
Request roadside assistance in seconds and share the details that matter so support can move quickly. You’ll get clear next steps, updates as your request progresses, and a simple path to confirm you’re back on track.

Smart Care AI
Skip outdated manuals and endless searching. Ask the AI questions in plain English—how a system works, what a warning might mean, basic troubleshooting steps, maintenance guidance, and “what to do next” recommendations.

Real-Time Service Tracking
No more guessing, back-and-forth calls, or wondering what’s happening. Track your request status in real time, see where things stand, and get timely notifications as your service progresses.

24/7 Human Assistance
Need a real person right now? Our 24/7 care team is available day or night to help you navigate the situation—answer questions, gather details, coordinate next steps, and keep everything moving. Whether it’s a roadside event, a service question, or “what do I do next,” you have a live expert in your corner.