SEM e-Service for Customer

SEM e-Service customer is a strategic project for SEM digital transformation. By integrating comprehensive digital solutions, it creates an "Easy to Access" customer portal, delivering an "Easy to Own, Easy to Service" equipment experience to SEM customers. Enable full lifecycle digital equipment management:
[Customer Portal]
Easy Self-registration: Self-registration via mobile number (Only for China mainland) and email, supporting multiple login methods including username/password and verification codes.
Real-time Information: Access equipment status, service reminders, and promotional updates in real time.
2-way Interaction: Establish instant communication channels with dealers for efficient collaboration and engagement.
[e-Service Modules]
Smart Monitoring: Real-time machine operation monitoring with proactive fault code alerts.
E-Warranty: Access equipment warranty card and Customer Support Agreement (CSA) information anytime, anywhere.
Technical Literatures: 1-click access to parts and technical information, with service request submission and progress tracking .
[Aftermarket Leads]
Smart Reminders: Automatic period maintenance reminders and timely CSA renewal notifications.
Extended Values: Empower customers to seize optimal maintenance timing, reducing equipment operating costs.
Through SEM e-Service, SEM customers can monitor equipment dynamics anytime, anywhere, ensuring accurate maintenance cycle tracking for proactive planning and minimized downtime. Additionally, customers can access parts and technical information on a unified platform—reducing operating costs, enhancing customer experience, and enjoying an "Easy to Access, Easy to Service" digital experience.