Complaint Desk

Complaint Desk is a smart and efficient ticket management app designed to streamline complaint handling and resolution. The app allows users to easily create tickets for their issues and track their progress in real time until closure.

Once a ticket is submitted, the complaint cell reviews and assigns it to the relevant area technical person. The assigned technician can resolve the issue either through a phone call or by visiting the customer’s location. In case of a physical visit, the technician uploads pictures as proof of resolution directly with the ticket.

After the issue is resolved, the customer receives the update and acknowledges the resolution within the app. Upon customer acknowledgment, the ticket is officially closed, ensuring transparency and accountability at every step.

Key Features:
1. Easy ticket creation by users
2. Automatic ticket assignment by the complaint cell
3. Resolution via phone call or on-site visit
4. Photo attachment as proof of work completion
5. Customer acknowledgment before ticket closure
Real-time ticket status tracking
Complaint Desk helps organizations manage complaints effectively while providing customers with clear visibility and faster resolutions.