HelpIT Tech Portal

HelpIT Technician is the go-to mobile app for field service technicians. Manage your service tickets, communicate with customers, track your performance, and stay organized — all from your phone.

KEY FEATURES:

• Dashboard — See your open, assigned, and in-progress tickets at a glance. Toggle on/off duty and get real-time ticket counts.

• Ticket Management — Browse, accept, and manage service tickets. View customer details, addresses, and scheduled times. Start jobs with customer-verified codes and complete them with optional notes.

• Schedule View — Calendar-based view of all your upcoming and past jobs. Tap any date to see what's scheduled.

• Real-Time Messaging — Chat directly with customers on each ticket. Report inappropriate messages for admin review.

• Push Notifications — Get instant alerts for new ticket assignments, customer messages, and dispatch requests.

• Available Tickets — See open tickets in your area and accept new jobs with one tap.

• Performance Tracking — View your completion rate, total tickets, and recently completed jobs.

• Profile & Documents — Upload licenses, certifications, and insurance documents. Manage your qualifications and skills.

• Dark Mode — Full dark mode support for comfortable use in any lighting.

• Security — Phone-based OTP authentication keeps your account secure. Delete your account and all data at any time.