Rasd Tracker

RASD is a flexible, configurable operations platform that helps organizations of all types create, track, and resolve incidents — on their own terms.

RASD adapts to your workflows across all industries. Define your own incident types, set escalation rules, and monitor site readiness across all your locations from a single mobile interface.

KEY FEATURES

• Custom Incident & Ticket Creation: Log any type of operational issue or request in seconds — maintenance faults, compliance gaps, service disruptions, quality checks, or any custom category your organization defines. Every ticket captures type, priority, description, and status from the moment it is created.
• Incident Tracking & Follow-Up: Follow every ticket from creation to closure. Update status, add follow-up notes, reassign responsibility, and keep a full audit trail so nothing is
left unresolved.
• Automatic Escalation: Tickets that are not addressed within defined timeframes are automatically escalated to the appropriate team or supervisor. Configurable escalation rules ensure critical issues always reach the right people.
• Site Readiness Monitoring: Check and report on the operational readiness of any site, branch, or location. Ideal for multi-site organizations that need a consistent view of readiness status across their network — from offices to field sites.
• Alert & Priority Management: Receive real-time alerts for high-priority tickets and escalations. Filter and sort by status, priority, and type to stay focused on what needs immediate attention.
• Dashboard Overview: An instant summary of open tickets, escalated incidents, and site readiness status across your organization — updated automatically so your team always
has the current picture.
• Role-Based Access Control: Each user sees only the tickets, sites, and data relevant to their role. Configurable permissions ensure the right people have the right access.
• Bilingual Support (Arabic / English): Full right-to-left (RTL) Arabic interface and left-to-right (LTR) English interface — switch instantly from your profile settings.
• Light & Dark Mode: Choose between light mode, dark mode, or follow your system preference.
• Secure & Encrypted: All data is transmitted over encrypted connections and is accessible only to authorized users within your organization.

SUITABLE FOR
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Any organization ma