VisualSupport - RemoteCall

Developer: Rsupport

Category: Tools

Add App to Comparison

~50 - 100

1.00 ratings

ASO Keyword Dashboard

Tracking 71 keywords for VisualSupport - RemoteCall in Apple App Store

Developer: Rsupport Category: tools Rating: 4

VisualSupport - RemoteCall tracks 71 keywords (4 keywords rank; 67 need traction). Key metrics: 0% top-10 coverage, opportunity 70.2, difficulty 40.2, best rank 28.

Tracked keywords

4 ranked • 67 not ranking yet

Top 10 coverage

Best rank 28 • Latest leader 28

Avg opportunity

70.2

Top keyword: supported

Avg difficulty

40.2

Lower scores indicate easier wins

Opportunity leaders

supported

Opportunity: 73.0 • Difficulty: 41.5 • Rank 28

Competitors: 97
68.5
launch

Opportunity: 73.0 • Difficulty: 39.3 • Rank —

Competitors: 73
64.8
mark

Opportunity: 73.0 • Difficulty: 40.6 • Rank —

Competitors: 82
67.1
session

Opportunity: 73.0 • Difficulty: 39.9 • Rank —

Competitors: 42
66.1
reduce

Opportunity: 73.0 • Difficulty: 41.4 • Rank —

Competitors: 64
68.4

Unranked opportunities

launch

Opportunity: 73.0 • Difficulty: 39.3 • Competitors: 73
mark

Opportunity: 73.0 • Difficulty: 40.6 • Competitors: 82
session

Opportunity: 73.0 • Difficulty: 39.9 • Competitors: 42
reduce

Opportunity: 73.0 • Difficulty: 41.4 • Competitors: 64
certain

Opportunity: 73.0 • Difficulty: 41.0 • Competitors: 107

High competition keywords

time

Total apps: 192,044 • Major competitors: 1,611

Latest rank: — • Difficulty: 53.4
easy

Total apps: 142,894 • Major competitors: 1,125

Latest rank: — • Difficulty: 52.1
mobile

Total apps: 119,471 • Major competitors: 862

Latest rank: — • Difficulty: 51.4
using

Total apps: 115,865 • Major competitors: 808

Latest rank: — • Difficulty: 51.2
see

Total apps: 93,953 • Major competitors: 988

Latest rank: — • Difficulty: 50.6

All tracked keywords

Includes opportunity, difficulty, rankings and competitor benchmarks

							Major Competitors
supported	73	100	41	68 12,348 competing apps Median installs: 75 Avg rating: 4.1	28	28	97 major competitor apps
support	67	100	49	82 73,987 competing apps Median installs: 50 Avg rating: 4.2	67	43	550 major competitor apps
supports	70	100	45	74 26,233 competing apps Median installs: 50 Avg rating: 4.0	68	68	144 major competitor apps
visual	71	100	44	73 23,955 competing apps Median installs: 50 Avg rating: 4.2	128	128	159 major competitor apps
customer	70	100	45	74 28,140 competing apps Median installs: 25 Avg rating: 4.1	—	—	240 major competitor apps
device	69	100	48	79 49,870 competing apps Median installs: 75 Avg rating: 3.9	—	—	445 major competitor apps
easy	65	100	52	86 142,894 competing apps Median installs: 50 Avg rating: 4.1	—	—	1,125 major competitor apps
connected	70	100	46	76 33,834 competing apps Median installs: 25 Avg rating: 4.2	—	—	252 major competitor apps
needs	70	100	45	74 26,180 competing apps Median installs: 25 Avg rating: 4.1	—	—	164 major competitor apps
connection	70	100	45	74 25,933 competing apps Median installs: 50 Avg rating: 4.0	—	—	222 major competitor apps
using	66	100	51	85 115,865 competing apps Median installs: 50 Avg rating: 4.1	—	—	808 major competitor apps
call	71	100	44	72 20,527 competing apps Median installs: 50 Avg rating: 4.1	—	—	179 major competitor apps
time	65	100	53	88 192,044 competing apps Median installs: 50 Avg rating: 4.1	—	—	1,611 major competitor apps
mobile	66	100	51	85 119,471 competing apps Median installs: 25 Avg rating: 4.1	—	—	862 major competitor apps
key	69	100	47	78 45,084 competing apps Median installs: 25 Avg rating: 4.2	—	—	278 major competitor apps
launch	73	100	39	65 7,449 competing apps Median installs: 100 Avg rating: 4.1	—	—	73 major competitor apps
video	69	100	47	78 46,056 competing apps Median installs: 75 Avg rating: 4.0	—	—	476 major competitor apps
mark	73	100	41	67 10,171 competing apps Median installs: 50 Avg rating: 4.2	—	—	82 major competitor apps
code	71	100	44	72 20,684 competing apps Median installs: 25 Avg rating: 4.0	—	—	115 major competitor apps
customers	71	100	44	73 23,714 competing apps Median installs: 25 Avg rating: 4.0	—	—	156 major competitor apps
click	71	100	44	74 25,050 competing apps Median installs: 50 Avg rating: 4.0	—	—	130 major competitor apps
improve	69	100	47	78 45,499 competing apps Median installs: 50 Avg rating: 4.2	—	—	343 major competitor apps
session	73	100	40	66 8,911 competing apps Median installs: 25 Avg rating: 4.3	—	—	42 major competitor apps
see	67	100	51	83 93,953 competing apps Median installs: 75 Avg rating: 4.1	—	—	988 major competitor apps
location	69	100	46	76 36,151 competing apps Median installs: 25 Avg rating: 4.0	—	—	269 major competitor apps

App Description

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.

•Improve First Call Resolution
•Reduce Time to Resolution
•Increase Overall Satisfaction

[Key Features]
1.Real-time Video Streaming
- Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2.Screen Capture
- Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3.On-screen Drawing
- Mark important areas for the customer to see to communicate certain points more clearly.
4.Easy to Connect
- All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.

[Receiving Video Support - Customers]
1.Download, install, and then launch the VisualSupport application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.