VisualSupport - RemoteCall

Developer: Rsupport

Category: Tools

~550 - 1.1K

11 ratings

ASO Keyword Dashboard

Tracking 71 keywords for VisualSupport - RemoteCall in Apple App Store

Developer: Rsupport Category: tools Rating: 3.91

VisualSupport - RemoteCall tracks 71 keywords (4 keywords rank; 67 need traction). Key metrics: 0% top-10 coverage, opportunity 49.4, difficulty 43.9, best rank 28.

Tracked keywords

4 ranked • 67 not ranking yet

Top 10 coverage

Best rank 28 • Latest leader —

Avg opportunity

49.4

Top keyword: easy

Avg difficulty

43.9

Lower scores indicate easier wins

Opportunity leaders

easy

Opportunity: 59.0 • Difficulty: 59.0 • Rank —

Competitors: 1,246
85.2
time

Opportunity: 59.0 • Difficulty: 62.9 • Rank —

Competitors: 1,805
88.7
see

Opportunity: 59.0 • Difficulty: 64.7 • Rank —

Competitors: 1,122
83.3
supported

Opportunity: 58.0 • Difficulty: 46.1 • Rank 28

Competitors: 119
63.4
support

Opportunity: 58.0 • Difficulty: 55.8 • Rank 67

Competitors: 515
77.7

Unranked opportunities

easy

Opportunity: 59.0 • Difficulty: 59.0 • Competitors: 1,246
time

Opportunity: 59.0 • Difficulty: 62.9 • Competitors: 1,805
see

Opportunity: 59.0 • Difficulty: 64.7 • Competitors: 1,122
customer

Opportunity: 58.0 • Difficulty: 50.7 • Competitors: 221
device

Opportunity: 58.0 • Difficulty: 55.3 • Competitors: 425

High competition keywords

time

Total apps: 8,391 • Major competitors: 1,805

Latest rank: — • Difficulty: 62.9
easy

Total apps: 5,849 • Major competitors: 1,246

Latest rank: — • Difficulty: 59.0
see

Total apps: 4,836 • Major competitors: 1,122

Latest rank: — • Difficulty: 64.7
using

Total apps: 4,473 • Major competitors: 924

Latest rank: — • Difficulty: 61.4
mobile

Total apps: 3,947 • Major competitors: 846

Latest rank: — • Difficulty: 60.2

All tracked keywords

Includes opportunity, difficulty, rankings and competitor benchmarks

							Major Competitors
supported	58	100	46	63 633 competing apps Median installs: 234,575 Avg rating: 4.6	28	28	119 major competitor apps
support	58	100	56	78 2,741 competing apps Median installs: 233,950 Avg rating: 4.6	67	43	515 major competitor apps
supports	58	100	44	68 977 competing apps Median installs: 214,050 Avg rating: 4.6	68	68	163 major competitor apps
visual	58	100	44	65 769 competing apps Median installs: 223,725 Avg rating: 4.6	128	128	133 major competitor apps
customer	58	100	51	68 1,021 competing apps Median installs: 257,100 Avg rating: 4.6	—	—	221 major competitor apps
device	58	100	55	75 1,985 competing apps Median installs: 265,675 Avg rating: 4.6	—	—	425 major competitor apps
easy	59	100	59	85 5,849 competing apps Median installs: 250,625 Avg rating: 4.6	—	—	1,246 major competitor apps
connected	58	100	52	69 1,069 competing apps Median installs: 269,250 Avg rating: 4.6	—	—	232 major competitor apps
needs	58	100	47	67 920 competing apps Median installs: 251,312 Avg rating: 4.6	—	—	194 major competitor apps
connection	58	100	49	68 990 competing apps Median installs: 280,788 Avg rating: 4.6	—	—	223 major competitor apps
using	58	100	61	83 4,473 competing apps Median installs: 247,200 Avg rating: 4.6	—	—	924 major competitor apps
call	58	100	52	66 855 competing apps Median installs: 291,050 Avg rating: 4.6	—	—	208 major competitor apps
time	59	100	63	89 8,391 competing apps Median installs: 259,600 Avg rating: 4.6	—	—	1,805 major competitor apps
mobile	58	100	60	81 3,947 competing apps Median installs: 251,675 Avg rating: 4.7	—	—	846 major competitor apps
key	58	100	51	69 1,089 competing apps Median installs: 257,575 Avg rating: 4.6	—	—	226 major competitor apps
launch	58	100	42	60 439 competing apps Median installs: 200,500 Avg rating: 4.6	—	—	66 major competitor apps
video	58	100	56	76 2,262 competing apps Median installs: 268,550 Avg rating: 4.6	—	—	467 major competitor apps
mark	57	100	44	58 350 competing apps Median installs: 258,375 Avg rating: 4.7	—	—	77 major competitor apps
code	58	100	49	62 553 competing apps Median installs: 242,575 Avg rating: 4.6	—	—	110 major competitor apps
customers	20	100	51	64 702 competing apps Median installs: 333,038 Avg rating: 4.6	—	—	185 major competitor apps
click	58	100	44	65 771 competing apps Median installs: 189,750 Avg rating: 4.6	—	—	124 major competitor apps
improve	58	100	50	74 1,897 competing apps Median installs: 240,375 Avg rating: 4.6	—	—	379 major competitor apps
session	57	100	42	54 244 competing apps Median installs: 268,538 Avg rating: 4.7	—	—	41 major competitor apps
see	59	100	65	83 4,836 competing apps Median installs: 287,100 Avg rating: 4.6	—	—	1,122 major competitor apps
location	58	100	51	70 1,246 competing apps Median installs: 235,312 Avg rating: 4.6	—	—	260 major competitor apps

App Description

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.

•Improve First Call Resolution
•Reduce Time to Resolution
•Increase Overall Satisfaction

[Key Features]
1.Real-time Video Streaming
- Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2.Screen Capture
- Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3.On-screen Drawing
- Mark important areas for the customer to see to communicate certain points more clearly.
4.Easy to Connect
- All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.

[Receiving Video Support - Customers]
1.Download, install, and then launch the VisualSupport application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.