Freshservice

Developer: FRESHWORKS TECHNOLOGIES PRIVATE

Category: Business

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3.5K installs

69 ratings

ASO Keyword Dashboard

Tracking 130 keywords for Freshservice in Apple App Store

Developer: FRESHWORKS TECHNOLOGIES PRIVATE LIMITED Category: business Rating: 4.58

Freshservice tracks 130 keywords (no keywords rank yet; 130 need traction). Key metrics: opportunity 70.1, difficulty 42.0.

Tracked keywords

130

0 ranked • 130 not ranking yet

Top 10 coverage

—

Best rank — • Latest leader —

Avg opportunity

70.1

Top keyword: handle

Avg difficulty

42.0

Lower scores indicate easier wins

Opportunity leaders

handle

Opportunity: 73.0 • Difficulty: 40.5 • Rank —

Competitors: 108
66.2
delete

Opportunity: 73.0 • Difficulty: 41.4 • Rank —

Competitors: 97
67.2
push notifications

Opportunity: 73.0 • Difficulty: 41.0 • Rank —

Competitors: 160
66.3
task

Opportunity: 73.0 • Difficulty: 41.5 • Rank —

Competitors: 94
68.0
mark

Opportunity: 73.0 • Difficulty: 41.5 • Rank —

Competitors: 137
67.1

Unranked opportunities

handle

Opportunity: 73.0 • Difficulty: 40.5 • Competitors: 108
delete

Opportunity: 73.0 • Difficulty: 41.4 • Competitors: 97
push notifications

Opportunity: 73.0 • Difficulty: 41.0 • Competitors: 160
task

Opportunity: 73.0 • Difficulty: 41.5 • Competitors: 94
mark

Opportunity: 73.0 • Difficulty: 41.5 • Competitors: 137

High competition keywords

new

Total apps: 183,070 • Major competitors: 3,373

Latest rank: — • Difficulty: 54.7
access

Total apps: 163,522 • Major competitors: 2,308

Latest rank: — • Difficulty: 54.0
help

Total apps: 150,247 • Major competitors: 2,104

Latest rank: — • Difficulty: 53.8
easy

Total apps: 142,129 • Major competitors: 1,771

Latest rank: — • Difficulty: 52.7
mobile

Total apps: 120,208 • Major competitors: 1,383

Latest rank: — • Difficulty: 52.4

All tracked keywords

Includes opportunity, difficulty, rankings and competitor benchmarks

							Major Competitors
top	69	100	49	78 46,889 competing apps Median installs: 250 Avg rating: 4.2	—	—	974 major competitor apps
new	65	100	55	88 183,070 competing apps Median installs: 250 Avg rating: 4.2	—	—	3,373 major competitor apps
notifications	69	100	48	78 43,185 competing apps Median installs: 150 Avg rating: 4.3	—	—	522 major competitor apps
share	66	100	53	85 113,882 competing apps Median installs: 200 Avg rating: 4.2	—	—	1,551 major competitor apps
task management	70	100	30	50 912 competing apps Median installs: 50 Avg rating: 4.3	—	—	5 major competitor apps
change	69	100	47	77 38,598 competing apps Median installs: 250 Avg rating: 4.1	—	—	665 major competitor apps
right	67	100	52	82 83,334 competing apps Median installs: 200 Avg rating: 4.2	—	—	1,451 major competitor apps
try	69	100	48	77 41,040 competing apps Median installs: 250 Avg rating: 4.1	—	—	830 major competitor apps
easy	66	100	53	86 142,129 competing apps Median installs: 200 Avg rating: 4.1	—	—	1,771 major competitor apps
via	68	100	49	80 56,913 competing apps Median installs: 150 Avg rating: 4.1	—	—	636 major competitor apps
handle	73	100	40	66 9,022 competing apps Median installs: 150 Avg rating: 4.2	—	—	108 major competitor apps
users	68	100	49	80 60,763 competing apps Median installs: 150 Avg rating: 4.1	—	—	568 major competitor apps
place	69	100	48	78 47,067 competing apps Median installs: 150 Avg rating: 4.3	—	—	620 major competitor apps
active	71	100	45	73 22,789 competing apps Median installs: 250 Avg rating: 4.2	—	—	433 major competitor apps
im	70	100	32	53 1,441 competing apps Median installs: 100 Avg rating: 4.1	—	—	3 major competitor apps
scan	71	100	46	73 21,574 competing apps Median installs: 150 Avg rating: 4.2	—	—	355 major competitor apps
team	69	100	48	77 40,927 competing apps Median installs: 200 Avg rating: 4.3	—	—	776 major competitor apps
designed	66	100	51	85 114,538 competing apps Median installs: 150 Avg rating: 4.2	—	—	925 major competitor apps
management	69	100	47	77 42,403 competing apps Median installs: 100 Avg rating: 4.1	—	—	270 major competitor apps
everything	69	100	48	77 39,105 competing apps Median installs: 200 Avg rating: 4.3	—	—	648 major competitor apps
prioritize	72	100	36	59 3,172 competing apps Median installs: 100 Avg rating: 4.4	—	—	23 major competitor apps
list	69	100	47	77 40,594 competing apps Median installs: 150 Avg rating: 4.1	—	—	404 major competitor apps
working	71	100	46	72 19,943 competing apps Median installs: 150 Avg rating: 4.2	—	—	215 major competitor apps
using	66	100	52	85 115,200 competing apps Median installs: 200 Avg rating: 4.1	—	—	1,312 major competitor apps
service	68	100	49	79 55,179 competing apps Median installs: 150 Avg rating: 4.1	—	—	703 major competitor apps

App Description

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.

The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think!

Key features of Freshservice mobile app

1) Push notifications to stay on top of things.
2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4) Insert canned responses when needed and attach files as necessary.
5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6) Search your list of users or for the right solution in your knowledge base.
7) Get a quick overview of your help desk.
8) Requesters can access the service catalog and even place and track service requests.
9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10) Agents can log in easily using Active Directory SSO or SAML.
11) Share tickets via common IM apps.
12) Reduce undue workload by merging similar tickets.

What our customers say about the app

“Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.”

Joshua Lyon, ICT Manager
Donvale Christian College

“The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.”

Tony Casey, Manager of IT
Motorama

“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”

Ben Laxton, Service Delivery Manager
Royal Rehab