Airbus Remote Assistance

Provide and receive remote assistance internal or external of Airbus

With Airbus Remote Assistance you can provide and receive remote assistance internal or external of Airbus. It offers a wide set of features and modules to handle daily challenges in maintenance and service efficiently. Communicate with experts location-independently via video session, exchange messages and media, and much more!

It provides live video and voice communication from on-site technicians to one or more remote experts.

It can be used in combination with smartphones, tablets, notebooks or augmented reality headsets (Microsoft HoloLens 2)


Remote Maintenance

• Live video streaming with an expert or other users from your contact list
• Video sessions with anonymous participants are also possible using a combination of service number and password
• Integrated laser pointer to point out specific elements
• Take snapshots of the video session in progress and add annotations for better understanding
• Exchange documents such as photos, videos, documents, etc.
• Splitscreen view with the whiteboard or PDF document
• Sharing desktop screen
• Invite additional participants to an ongoing session and host a multiconference
• Recall past sessions online at any time in the service case history
• End-to-end video encryption with WebRTC


Instant Messenger

• Exchange messages and media via the instant messenger
• Group chats
• Use the contact list to see which experts or technicians are currently available
• SSL-encrypted data exchange (GDPR-compliant)


Session scheduling

• Organize and plan work processes and meetings
• Create as many online meetings as you need
• Invite team members from your contact list or add external participants via email invitation