eBanqo Chat

Customer-business engagement app for answers, transactions, and reporting issues

eBanqo Chat provides a convenient and efficient way for you to ask questions, receive prompt answers, perform self-service actions and transactions, report issues, and track the progress of your requests as they are resolved. With a user-friendly interface and ease of use, it is ideal for interacting with various types of businesses, particularly those that you engage with frequently. Additionally, the eBanqo Chat app is subscription-free, ensuring that all users can take advantage of its benefits.

The Live Chat, Chatbot, and Frequently Asked Questions (FAQs) functionality on the app, enables businesses to provide you an optimized customer experience via chat.

Key features

Chat with several businesses at the same time: Stay connected with your favorite businesses all at once from a single platform. Send and receive files, images and videos.

Mark businesses as favorites: You can organize your chat experience by marking businesses that you engage with regularly as “Favorites". This makes it easy to start a chat with them whenever it is necessary.

Get instant answers, and reduce time spent searching the internet: Use the FAQ Chatbot to enjoy instant feedback on your everyday questions e.g opening hours, loan requirements, etc

Report service issues real time: Whether you need to escalate a service issue or report a failed transaction, eBanqo Chat enables you to do so instantly and keeps you informed of the resolution's progress.

Perform self-service actions and transactions: For businesses that have transaction capabilities enabled, you can perform self-service actions similar to what can be done on their website or mobile app.