Naturgy Clientes

Your 24-hour assistant, the weather in your municipality, and your bills all in one app

We're taking a big first step: a revamped app with many new features, making managing your energy as easy as sending a message, whether you're a customer or not. Everything you need in one place: your assistant, daily recommendations, and your customer information.

A 24/7 Assistant

Ask us anything, anytime. Our 24/7 Assistant is available via chat or voice, understands your words, and helps you instantly: a breakdown at home, a question about your boiler or appliances, or how gas and electricity work in your home.

• Text or speak, whichever you prefer
• Available every day of the year, even outside of office hours
• Help with home maintenance and technical repairs, such as boilers
• If needed, we'll connect you with a maintenance agent
• Access your previous conversations anytime

Daily: Energy-saving tips based on your location

A section designed for everyday use, not just for when you have something to do.

• The weather in your municipality, with the forecast for the coming days and weather alerts
• Energy sector news to stay up-to-date
• Energy efficiency and energy-saving tips for your home, depending on the time of year
• Interesting facts section with brief information about energy that you can apply today

Your customer information, organized

Log in with your Naturgy account and have all your documents at hand:

• Bills: view, download, and share them as PDFs
• Consumption: track your usage and compare periods
• Contracts and products: your services and details for each supply point
• Account management: the most common tasks, easily handled from your mobile device
• Personal data: keep your information and preferences up-to-date

Quick and secure access with your fingerprint or face: you can log in without entering your password each time.

Pay your outstanding bills with Google Pay

Do you have an outstanding bill? Pay directly from the app in seconds with Google Pay, Bizum, or card, without entering account numbers.

Notifications that matter

Turn on notifications and stay informed instantly about what affects you.

About your data

You decide which cookies and for what purposes you accept from the app's privacy panel, and you can change your mind at any time. See the privacy policy at www.naturgy.es

Is something not working or do you have an idea for how we could improve? Let us know through the 24/7 Assistant, and we'll take note to keep improving.