Google Support Services

Google Support Services
Google Support Services
Developer: Google LLC
Category: Tools
1 installs
24K ratings

Google Support Services Summary

Google Support Services is a Android app in the Tools category, developed by Google LLC. First released 9 years ago(Nov 2016), the app has accumulated 1+ total installs and 24K ratings with a 3.56★ (average) average rating.

Recent activity: 7 new ratings this week (128 over 4 weeks) with stable momentum. View trends →

Store info: Last updated on Google Play on Oct 31, 2022 .

SDKs, Trackers & Permissions

App not yet scanned for SDKs.

App Details
Store ID: com.google.android.apps.helprtc
First Released: 2016-11-18
Store Last Updated: 2022-10-31
In-App Purchases: No
Ads: No
Website: support.google.com
App Store
Crawl Status: Success
Store First Crawled: 2021-02-06
Store Last Crawled: 2025-12-04
Ads & App-Ads.txt
App does not have ads.
SDK Tracking Status
App not yet analyzed for SDKs.

The download and scan process is automated but can require manual troubleshooting. Feel free to reach out if your request does not complete in 24hrs or if you have any questions.


3.56★

Ratings: 24K

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Screenshots

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App Description

Share your Android device screen for personalized Google customer support

The Google Support Services (GSS) app allows you to share your Android device screen with a Google customer support agent for a personalized support experience. With GSS on your device, the agent can invite you to share your screen, and guide you with on-screen annotations making it faster and easier to resolve your issue. While sharing your screen, the agent will not be able to control your device, but will be able see your screen to help explain their instructions. You can completely stop or pause sharing your screen at any time.

This app comes pre-installed on Pixel devices, and Nexus devices with Android 7.1.1 or higher; it can be installed on most devices with Android 5.0 or higher. This app cannot be started by itself and is used only when a Google customer support agent sends an invite to the user to share their screen.