Google Support Services

⚠ This app was removed from the US App Store and is no longer live.

Google Support Services Summary

Google Support Services is a free Android app in Tools by Google LLC. Released in Nov 2016 (9 years ago). Store last updated Oct 31, 2022

Google Support Services SDKs Summary

App not yet scanned for SDKs.

App Details

Store ID: com.google.android.apps.helprtc

First Released: 2016-11-18

Store Last Updated: 2022-10-31

App Store Category: Tools

In-App Purchases: No

Ads: No

Price: Paid

Website: support.google.com

App Store

Crawl Status: Failed

AppGoblin First Crawled: 2021-02-06

AppGoblin Last Crawled: 2026-07-24

Ads & App-Ads.txt

App does not have ads.

0★

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Screenshots

App Description

Share your Android device screen for personalized Google customer support

The Google Support Services (GSS) app allows you to share your Android device screen with a Google customer support agent for a personalized support experience. With GSS on your device, the agent can invite you to share your screen, and guide you with on-screen annotations making it faster and easier to resolve your issue. While sharing your screen, the agent will not be able to control your device, but will be able see your screen to help explain their instructions. You can completely stop or pause sharing your screen at any time.

This app comes pre-installed on Pixel devices, and Nexus devices with Android 7.1.1 or higher; it can be installed on most devices with Android 5.0 or higher. This app cannot be started by itself and is used only when a Google customer support agent sends an invite to the user to share their screen.