Groove
Groove Summary
Groove is a mobile Android app in Business by Groove Networks, LLC. Released in Sep 2021 (4 years ago). It has about 10.5K+ installs and 47 ratings with a 3.00★ (mixed) average. Based on AppGoblin estimates, it reaches roughly 1.3K monthly active users . Store metadata: updated Jul 1, 2024.
Recent activity: 240 installs this week (717 over 4 weeks) showing exceptional growth View trends →
Store info: Last updated on Google Play on Jul 1, 2024 .
3★
Ratings: 47
Screenshots
App Description
Deliver personal customer support wherever you go with Groove's help desk app.
Deliver personal customer support wherever you go with Groove's mobile help desk app, built specifically for Android as the perfect companion to our web app.
Groove is the simple help desk alternative for growing, customer-centric companies. All the features you love from the web app—seamless omni-channel support, simple inbox management, and team collaboration tools—are now available on your phone.
Use the mobile app to:
- Stay updated in real time with a view of all messages from all of your inboxes.
- Reply, forward, or add notes to conversations, including mentioning other agents.
- Respond with confidence knowing collision detection will detect other agents' activity.
- Take action on conversations (star, tag, reassign, change state, follow).
- Get more context with full customer profiles in the app, including recent conversations.
- Switch devices and continue where you left off with automatic syncing.
As the simplest omni-channel help desk on the market, Groove is the #1 choice for over 10,000 customer-centric businesses. No clutter. No complexity. Just beautiful, intuitive support solutions to help you connect with customers and grow your business.