Ghost Guest

Real experiences, authentic feedback.

Ghost Guest turns the mystery shopping experience into an efficient, organized and easy-to-use process.

The app connects independent reviewers with restaurants who want to truly understand how they are perceived by customers. Each visit is an opportunity to provide honest feedback based on direct and relevant observations.

Reviews are done discreetly without affecting the genuine customer experience. Ghost Guest covers the entire journey of a customer in a restaurant: from booking, receiving and taking the order, to the quality of the food, the interaction with the staff, the atmosphere of the restaurant and the way the customer is led to leave.

After the visit, the evaluator fills in a structured form directly from the application. Each answer contributes to a valuable overview for managers and owners.

With Ghost Guest, restaurants get better and customers get better experiences. And you, as a reviewer, become an active part of the change – and can be rewarded for your contribution.