使い方サポート

Usage support supports customers' convenient and comfortable smartphone life.

Our user support service offers a wide range of support, including the distribution of "TsukaTopi," information to make your digital life more convenient, smartphone diagnostics, peripheral device and remote support, and consultations via phone and chat.

*This app is only available to au or UQ mobile customers with an auID (not available to povo customers).

*The chat function is compatible with Android™ 7.0 and above.

~Main Features~

1. Useful Information
- Check information (TsukaTopi) to make your digital life more convenient.
- Quickly find the information you need from the FAQ and digital user guide in the user support app.

2. Inquiry and Inquiry Reservation Function
- Inquiry function via phone and chat, and reservation function for phone inquiries.

3. Smartphone Diagnostic Function
- Easily diagnose smartphone symptoms and malfunctions, and provide easy-to-understand solutions.

4. Network Speed ​​Check Function
- Is your internet speed slow? By measuring your network speed when you feel the need, you can understand your usage environment and receive advice on how to improve your speed.

5. Operation Support
- We provide easy-to-understand guidance on how to use apps you're interested in, as well as how to connect and operate devices that connect to your smartphone or tablet, such as TVs and audio equipment.

6. Initial Setup Support
- Our expert advisors will assist you with initial setup and data migration when you purchase a smartphone or tablet.