GoToAssist Support - Customer

Developer: GoTo Group, Inc.

Category: Business

116.6K installs

161 ratings

+62 weekly installs

+1.1K monthly installs

SDKs, Trackers & Permissions

App not yet scanned for SDKs.

App Details

Store ID: com.logmein.rescueassist

First Released: 2018-09-03

Store Last Updated: 2025-03-17

In-App Purchases: No

Ads: No

Website: support.logmeininc.com

App Store

Crawl Status: Success

Store First Crawled: 2021-02-06

Store Last Crawled: 2025-10-20

Ads & App-Ads.txt

App does not have ads.

SDK Tracking Status

App not yet analyzed for SDKs.

2.26★

Ratings: 161

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Screenshots

App Description

This is a secure support app but should only be used with a trusted agent.

ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST.

The GoToAssist Remote Support mobile app allows support agents to troubleshoot a problem you are having on your device.

How to Use:

1. Install the app on your mobile device.
2. Launch the app.
3. Enter the Support Key given to you by your support agent.
4. Allow your trusted agent to connect to your device.

Features:

Share your screen live with your support agent.
Your support agent can perform the following actions:
Instantly start a chat with you.
View the screen of your device.

GoToAssist uses Accessibility service in order to provide full remote control of this device during a GoToAssist session. GoToAssist does not track or control any action or behavior through this service outside of a GoToAssist session.