GoToAssist Support - Customer

Developer: GoTo Group, Inc.

Category: Business

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120.8K installs

161 ratings

3.6K monthly active users

Revenue not available

Install Trends

Weekly +185

Steady

Monthly +741

Steady

GoToAssist Support - Customer Summary

GoToAssist Support - Customer is a mobile Android app in Business by GoTo Group, Inc.. Released in Sep 2018 (7 years ago). It has about 120.8K+ installs and 161 ratings with a 2.26★ (poor) average. Based on AppGoblin estimates, it reaches roughly 3.6K monthly active users . Store metadata: updated Mar 17, 2025.

Recent activity: 185 installs this week (741 over 4 weeks) showing steady growth View trends →

Store info: Last updated on Google Play on Mar 17, 2025 .

SDKs, Trackers & Permissions

App not yet scanned for SDKs.

App Details

Store ID: com.logmein.rescueassist

First Released: 2018-09-03

Store Last Updated: 2025-03-17

In-App Purchases: No

Ads: No

Website: support.logmeininc.com

App Store

Crawl Status: Success

AppGoblin First Crawled: 2021-02-06

AppGoblin Last Crawled: 2026-03-06

Ads & App-Ads.txt

App does not have ads.

AppGoblin SDK Scans

App not yet analyzed for SDKs.

The download and scan process is automated but can require manual troubleshooting. Feel free to reach out if your request does not complete in 24hrs or if you have any questions.

2.26★

Ratings: 161

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1★

Screenshots

App Description

This is a secure support app but should only be used with a trusted agent.

ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST.

The GoToAssist Remote Support mobile app allows support agents to troubleshoot a problem you are having on your device.

How to Use:

1. Install the app on your mobile device.
2. Launch the app.
3. Enter the Support Key given to you by your support agent.
4. Allow your trusted agent to connect to your device.

Features:

Share your screen live with your support agent.
Your support agent can perform the following actions:
Instantly start a chat with you.
View the screen of your device.

GoToAssist uses Accessibility service in order to provide full remote control of this device during a GoToAssist session. GoToAssist does not track or control any action or behavior through this service outside of a GoToAssist session.