Mercantil Móvil Personas

With easy interaction, make transactions secure, fast and intuitive.

Mercantil Mobile for Individuals invites you to enjoy an application that's right at your fingertips on your mobile device:

• Detailed transaction history for your accounts, credit cards, Cash Card, and loan applications.

• Transfer funds between your own Mercantil accounts, to third-party Mercantil accounts, and to accounts at other national banks.

• Quickly locate your beneficiaries using the search function.

• Instantly add a new beneficiary to your frequently used list.

• Send and view your mobile payments through Tpago. You can: Add contacts, make payments to affiliated merchants, request or cancel C2P payment codes, manage or delete previously registered contacts, copy and paste the details of a new beneficiary you need to pay, filter your bank search, and send a screenshot of your transaction.

To offer you a simpler and faster payment experience, you can now scan QR codes to make mobile payments to any bank and generate your own QR codes.

• Buy and sell foreign currency electronically. Additionally, link Tpago to currency exchange and make payments in bolivars from your foreign currency account through automatic currency exchange.

• Make these payments quickly and easily whenever you need them: your credit cards, third-party Mercantil cards, and other national bank cards; your CANTV and CORPOELEC services (*); and top up your Digitel, Movistar, and Movilnet mobile phone balance.

• Get instant cash with your Mercantil Loan. Check your available balance and outstanding balance on your loan applications, apply for a Mercantil Loan, and get instant cash to handle unexpected daily expenses (*), or make partial or full payments on your loan.

• You can accept and pay off your assigned line of credit (**).

(**) Available for cases that meet the necessary criteria.

• You can request your trust from your mobile device.

• Share your transaction results and details via your preferred social network or email.

• You can choose to copy the reference (last 4, 6, or all digits) for all transactions, such as transfers, mobile payments, bill payments, and transaction details, and share it.

• We offer biometric authentication as a second factor (2FA) for login and now also for key processes like transfers, mobile top-ups, Mastercard debit card management, and Tpago data updates.

Enjoy this experience by registering for Mercantil Online Banking for Individuals. You must have a mobile device with Android operating system version 9 or higher.

For more information:

• Email us at: mercan24@bancomercantil.com

• Call us at: (0212) 503.25.22