Multitone Messenger

Multitone Messenger, supporting messaging, chat and major incident management.

Multitone Messenger

Multitone Messenger provides all the features and advantages of publicly available chat apps with extra functionality, making it suitable for emergency service and business use by enhancing security, improving oversight and adding features, which take it far beyond a simple messaging app.

Messenger is ideal for a number of applications - a collaborative tool for clinical staff in hospitals, enables security teams to share video or photograph images or keep on and off-site colleagues in touch, wherever present in the world.

Multitone Messenger requires Multitone i-Message offered as a secure cloud service, on-premises or cloud/hybrid solution.

Key features
- Secure one-to-one and chat messaging
- Dedicated contact list: name, job title or department
- Select message priority with silent, DND override for emergency alerts
- Major incident management response and availability
- Variable status, ensuring colleagues know your availability
- Delivery and read receipts
- Image, video and document sharing
- iOS & Android compatible
- 3/4/5G and Wi-Fi compatible
- Fully compliant with relevant laws & regulations
- Integrated with the Multitone messaging ecosystem for administration, backup and audit
- Available as a cloud service, on-premises or cloud/hybrid solution
- If on-premises, can operate over LAN without external internet connection

Message status

The ability to track message status from ‘device acknowledgement’ upon message delivery to ‘read receipt’ and ‘user acknowledgement’, this guarantees that important communications never go unanswered.

Message priority

It is possible to set the priority level of messages: communications sent at emergency priority will automatically override silent or do not disturb settings. In addition, the Multitone ecosystem will send messages via all designated contact methods for that user - SMS, paging call and email. Emergency messages can be received, even if the phone is in silent mode, meaning Multitone Messenger can complement or replace pagers for critical messaging.

Major incident management

Multitone Messenger integrates with Multitone Major Incident management system enabling rapid response and mobilisation across the whole organisation, specific departments and specialism’s ensuring the right people are alerted at the right time, making sure