Portalp Care

Monitoring of after-sales service repairs, from initial contact to equipment return

Portalp Care allows our customers to easily create a service request in the event of a major anomaly or malfunction on a product delivered by Portalp. The application enables optimal claims management with responsiveness and transparency in the processing.

• Quick entry form and problem description
• Product identification by scanning item codes
• Detailed diagnosis and proposed solution
• Traceability of parts shipments throughout the entire process
• Complete tracking of the processing from parts receipt to return
• Overview of all requests and their status

Each request is handled by an experienced team and processed according to the conditions stipulated in our service return policy. Access to the application is reserved for identified partners with access codes provided by Portalp.