Online Support
ASO Keyword Dashboard
Tracking 135 keywords for Online Support in Google Play
Online Support tracks 135 keywords (3 keywords rank; 132 need traction). Key metrics: 33% top-10 coverage, opportunity 70.4, difficulty 42.8, best rank 7.
Easy issue escalation to Roche Service for customers with Roche lab equipment
Tracked keywords
135
3 ranked • 132 not ranking yet
Top 10 coverage
33%
Best rank 7 • Latest leader —
Avg opportunity
70.4
Top keyword: managed
Avg difficulty
42.8
Lower scores indicate easier wins
Opportunity leaders
- 64.1
managed
Opportunity: 74.0 • Difficulty: 39.2 • Rank —
Competitors: 109
- 64.1
pin
Opportunity: 74.0 • Difficulty: 45.5 • Rank —
Competitors: 345
- 65.5
third
Opportunity: 74.0 • Difficulty: 41.4 • Rank —
Competitors: 293
- 60.4
properly
Opportunity: 74.0 • Difficulty: 36.9 • Rank —
Competitors: 97
- 66.0
recommend
Opportunity: 74.0 • Difficulty: 40.4 • Rank —
Competitors: 242
Unranked opportunities
managed
Opportunity: 74.0 • Difficulty: 39.2 • Competitors: 109
pin
Opportunity: 74.0 • Difficulty: 45.5 • Competitors: 345
third
Opportunity: 74.0 • Difficulty: 41.4 • Competitors: 293
properly
Opportunity: 74.0 • Difficulty: 36.9 • Competitors: 97
recommend
Opportunity: 74.0 • Difficulty: 40.4 • Competitors: 242
High competition keywords
access
Total apps: 337,289 • Major competitors: 3,898
Latest rank: — • Difficulty: 54.4
easy
Total apps: 328,697 • Major competitors: 5,488
Latest rank: — • Difficulty: 54.5
make
Total apps: 328,331 • Major competitors: 6,810
Latest rank: — • Difficulty: 54.8
find
Total apps: 305,963 • Major competitors: 5,802
Latest rank: — • Difficulty: 54.7
help
Total apps: 280,962 • Major competitors: 5,209
Latest rank: — • Difficulty: 54.6
All tracked keywords
Includes opportunity, difficulty, rankings and competitor benchmarks
| Major Competitors | |||||||
|---|---|---|---|---|---|---|---|
| support | 67 | 100 | 52 | 83 169,442 competing apps Median installs: 865 Avg rating: 2.0 | 7 | 7 | 2,622 major competitor apps |
| supported | 71 | 100 | 49 | 71 30,450 competing apps Median installs: 2,420 Avg rating: 2.3 | 12 | 12 | 606 major competitor apps |
| supports | 70 | 100 | 48 | 76 58,685 competing apps Median installs: 1,329 Avg rating: 2.0 | 13 | 13 | 1,084 major competitor apps |
| online | 66 | 100 | 52 | 84 195,464 competing apps Median installs: 959 Avg rating: 1.9 | — | — | 3,273 major competitor apps |
| security | 70 | 100 | 49 | 75 52,317 competing apps Median installs: 1,204 Avg rating: 2.0 | — | — | 1,009 major competitor apps |
| change | 68 | 100 | 49 | 79 90,292 competing apps Median installs: 2,316 Avg rating: 2.1 | — | — | 2,207 major competitor apps |
| software | 71 | 100 | 47 | 72 31,439 competing apps Median installs: 1,043 Avg rating: 1.9 | — | — | 380 major competitor apps |
| device | 68 | 100 | 54 | 80 107,472 competing apps Median installs: 1,802 Avg rating: 2.0 | — | — | 2,262 major competitor apps |
| easy | 65 | 100 | 54 | 88 328,697 competing apps Median installs: 1,387 Avg rating: 2.0 | — | — | 5,488 major competitor apps |
| make | 65 | 100 | 55 | 88 328,331 competing apps Median installs: 1,350 Avg rating: 2.0 | — | — | 6,810 major competitor apps |
| phone | 67 | 100 | 53 | 83 151,879 competing apps Median installs: 1,867 Avg rating: 2.0 | — | — | 3,158 major competitor apps |
| users | 67 | 100 | 50 | 82 136,474 competing apps Median installs: 858 Avg rating: 1.9 | — | — | 1,741 major competitor apps |
| within | 68 | 100 | 49 | 80 103,085 competing apps Median installs: 916 Avg rating: 1.9 | — | — | 1,345 major competitor apps |
| active | 71 | 100 | 46 | 72 32,348 competing apps Median installs: 1,035 Avg rating: 2.0 | — | — | 473 major competitor apps |
| digital | 68 | 100 | 50 | 81 123,675 competing apps Median installs: 535 Avg rating: 1.8 | — | — | 1,482 major competitor apps |
| scan | 71 | 100 | 45 | 72 34,190 competing apps Median installs: 1,155 Avg rating: 2.0 | — | — | 758 major competitor apps |
| information | 65 | 100 | 53 | 86 266,609 competing apps Median installs: 761 Avg rating: 1.9 | — | — | 2,542 major competitor apps |
| used | 68 | 100 | 50 | 81 116,547 competing apps Median installs: 1,685 Avg rating: 2.0 | — | — | 1,760 major competitor apps |
| designed | 65 | 100 | 52 | 86 261,871 competing apps Median installs: 485 Avg rating: 1.8 | — | — | 2,609 major competitor apps |
| management | 68 | 100 | 49 | 80 110,628 competing apps Median installs: 363 Avg rating: 1.8 | — | — | 868 major competitor apps |
| way | 66 | 100 | 52 | 85 205,299 competing apps Median installs: 1,058 Avg rating: 2.0 | — | — | 3,755 major competitor apps |
| find | 65 | 100 | 55 | 87 305,963 competing apps Median installs: 1,534 Avg rating: 2.0 | — | — | 5,802 major competitor apps |
| include | 71 | 100 | 44 | 72 32,101 competing apps Median installs: 1,588 Avg rating: 2.0 | — | — | 522 major competitor apps |
| service | 67 | 100 | 51 | 82 133,529 competing apps Median installs: 798 Avg rating: 1.9 | — | — | 1,808 major competitor apps |
| available | 66 | 100 | 53 | 84 198,627 competing apps Median installs: 1,403 Avg rating: 2.0 | — | — | 3,398 major competitor apps |
App Description
Easy issue escalation to Roche Service for customers with Roche lab equipment
The application shall allow users the following:
- scan QR code on the instrument/analyzer (if available locally) to identify the instrument by its serial number
- receive troubleshooting guidelines if available based on the captured alarm code
- find similar issues and their resolution based on the alarm code
- add description of the issue and attach images
- check status of the issue
- search for information in known issues within integrated Digital Logbook
- check the dashboard with overall status of the issues
Not to be used by patients. Does not include Diabetes Care.
All user accounts of Online Support are created, stored and managed through DiaLog Portal. After the registration, a key is stored and encrypted on your device, which is valid for one week. Further access to the app is only possible with your FaceId, TouchId or PIN. After one week of inactivity the registration key will be automatically removed.
Please make sure that you do not send your PIN to third parties. It's your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone's security features and it could mean that the Online Support app will not work properly or at all. In case your device is stolen or irretrievably lost, make sure that you remotely lock and change your passwords."