Online Support
ASO Keyword Dashboard
Tracking 135 keywords for Online Support in Google Play
Online Support tracks 135 keywords (3 keywords rank; 132 need traction). Key metrics: 33% top-10 coverage, opportunity 70.4, difficulty 45.7, best rank 7.
Easy issue escalation to Roche Service for customers with Roche lab equipment
Tracked keywords
135
3 ranked • 132 not ranking yet
Top 10 coverage
33%
Best rank 7 • Latest leader —
Avg opportunity
70.4
Top keyword: managed
Avg difficulty
45.7
Lower scores indicate easier wins
Opportunity leaders
- 64.2
managed
Opportunity: 74.0 • Difficulty: 41.0 • Rank —
Competitors: 353
- 64.0
pin
Opportunity: 74.0 • Difficulty: 48.8 • Rank —
Competitors: 954
- 65.6
third
Opportunity: 74.0 • Difficulty: 53.4 • Rank —
Competitors: 829
- 60.5
properly
Opportunity: 74.0 • Difficulty: 39.5 • Rank —
Competitors: 315
- 66.1
recommend
Opportunity: 74.0 • Difficulty: 42.0 • Rank —
Competitors: 755
Unranked opportunities
managed
Opportunity: 74.0 • Difficulty: 41.0 • Competitors: 353
pin
Opportunity: 74.0 • Difficulty: 48.8 • Competitors: 954
third
Opportunity: 74.0 • Difficulty: 53.4 • Competitors: 829
properly
Opportunity: 74.0 • Difficulty: 39.5 • Competitors: 315
recommend
Opportunity: 74.0 • Difficulty: 42.0 • Competitors: 755
High competition keywords
access
Total apps: 332,291 • Major competitors: 12,298
Latest rank: — • Difficulty: 58.6
easy
Total apps: 331,478 • Major competitors: 16,442
Latest rank: — • Difficulty: 56.5
make
Total apps: 330,788 • Major competitors: 20,542
Latest rank: — • Difficulty: 57.9
find
Total apps: 301,513 • Major competitors: 17,522
Latest rank: — • Difficulty: 58.5
help
Total apps: 276,249 • Major competitors: 15,430
Latest rank: — • Difficulty: 58.5
All tracked keywords
Includes opportunity, difficulty, rankings and competitor benchmarks
| Major Competitors | |||||||
|---|---|---|---|---|---|---|---|
| support | 67 | 100 | 55 | 83 163,723 competing apps Median installs: 1,631 Avg rating: 2.6 | 7 | 7 | 7,861 major competitor apps |
| supported | 71 | 100 | 52 | 72 30,740 competing apps Median installs: 3,668 Avg rating: 2.8 | 12 | 12 | 1,782 major competitor apps |
| supports | 70 | 100 | 51 | 76 59,267 competing apps Median installs: 2,467 Avg rating: 2.6 | 13 | 13 | 3,391 major competitor apps |
| online | 66 | 100 | 55 | 84 193,311 competing apps Median installs: 1,526 Avg rating: 2.4 | — | — | 10,121 major competitor apps |
| security | 70 | 100 | 54 | 75 51,340 competing apps Median installs: 2,094 Avg rating: 2.5 | — | — | 2,942 major competitor apps |
| change | 68 | 100 | 52 | 79 89,233 competing apps Median installs: 4,930 Avg rating: 2.6 | — | — | 6,322 major competitor apps |
| software | 71 | 100 | 49 | 72 31,155 competing apps Median installs: 1,580 Avg rating: 2.2 | — | — | 1,104 major competitor apps |
| device | 68 | 100 | 60 | 80 105,745 competing apps Median installs: 3,417 Avg rating: 2.5 | — | — | 6,723 major competitor apps |
| easy | 65 | 100 | 57 | 88 331,478 competing apps Median installs: 2,447 Avg rating: 2.4 | — | — | 16,442 major competitor apps |
| make | 65 | 100 | 58 | 88 330,788 competing apps Median installs: 2,476 Avg rating: 2.5 | — | — | 20,542 major competitor apps |
| phone | 67 | 100 | 60 | 83 150,069 competing apps Median installs: 3,592 Avg rating: 2.6 | — | — | 9,391 major competitor apps |
| users | 67 | 100 | 53 | 82 137,832 competing apps Median installs: 1,367 Avg rating: 2.3 | — | — | 5,538 major competitor apps |
| within | 68 | 100 | 51 | 80 104,021 competing apps Median installs: 1,502 Avg rating: 2.3 | — | — | 4,174 major competitor apps |
| active | 71 | 100 | 48 | 72 31,569 competing apps Median installs: 1,831 Avg rating: 2.5 | — | — | 1,469 major competitor apps |
| digital | 68 | 100 | 51 | 81 121,035 competing apps Median installs: 872 Avg rating: 2.2 | — | — | 4,492 major competitor apps |
| scan | 71 | 100 | 54 | 72 33,401 competing apps Median installs: 2,357 Avg rating: 2.6 | — | — | 2,362 major competitor apps |
| information | 65 | 100 | 55 | 86 263,501 competing apps Median installs: 1,198 Avg rating: 2.2 | — | — | 8,123 major competitor apps |
| used | 68 | 100 | 55 | 81 117,302 competing apps Median installs: 3,096 Avg rating: 2.4 | — | — | 5,243 major competitor apps |
| designed | 65 | 100 | 54 | 86 264,374 competing apps Median installs: 787 Avg rating: 2.2 | — | — | 8,558 major competitor apps |
| management | 68 | 100 | 50 | 80 108,837 competing apps Median installs: 569 Avg rating: 2.0 | — | — | 2,567 major competitor apps |
| way | 66 | 100 | 56 | 85 202,477 competing apps Median installs: 1,982 Avg rating: 2.5 | — | — | 11,312 major competitor apps |
| find | 65 | 100 | 58 | 87 301,513 competing apps Median installs: 2,818 Avg rating: 2.6 | — | — | 17,522 major competitor apps |
| include | 71 | 100 | 47 | 72 32,317 competing apps Median installs: 2,586 Avg rating: 2.5 | — | — | 1,434 major competitor apps |
| service | 67 | 100 | 53 | 82 131,868 competing apps Median installs: 1,421 Avg rating: 2.3 | — | — | 5,668 major competitor apps |
| available | 66 | 100 | 58 | 84 193,753 competing apps Median installs: 2,798 Avg rating: 2.5 | — | — | 10,361 major competitor apps |
App Description
Easy issue escalation to Roche Service for customers with Roche lab equipment
The application shall allow users the following:
- scan QR code on the instrument/analyzer (if available locally) to identify the instrument by its serial number
- receive troubleshooting guidelines if available based on the captured alarm code
- find similar issues and their resolution based on the alarm code
- add description of the issue and attach images
- check status of the issue
- search for information in known issues within integrated Digital Logbook
- check the dashboard with overall status of the issues
Not to be used by patients. Does not include Diabetes Care.
All user accounts of Online Support are created, stored and managed through DiaLog Portal. After the registration, a key is stored and encrypted on your device, which is valid for one week. Further access to the app is only possible with your FaceId, TouchId or PIN. After one week of inactivity the registration key will be automatically removed.
Please make sure that you do not send your PIN to third parties. It's your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone's security features and it could mean that the Online Support app will not work properly or at all. In case your device is stolen or irretrievably lost, make sure that you remotely lock and change your passwords."