First Step Help
First Step Help Summary
First Step Help is a free Android app in Tools by RouteThis. Released in Oct 2019 (6 years ago). It has about 1.7K+ installs and 6.00 ratings with a 5.00★ (excellent) average. Based on AppGoblin estimates, it reaches roughly 64 monthly active users . Store last updated Jun 5, 2026
Recent activity: 3.00 installs this week (17 over 4 weeks) showing steady growth View trends →
First Step Help SDKs Summary
App not yet scanned for SDKs.
5★
Ratings: 6.00
Screenshots
App Description
Runs network tests to help First Step Internet tech support agents solve issues
First Step Help runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest!
After running your scan a First Step Internet support agent needs to look at the information collected so please contact after you have run a scan
With First Step Help, we'll also be able to get a better view of your setup with a Live View session, or make necessary changes to your router settings with Router Check.
Note: The location permission gives us access to additional network data