MobileSupport - RemoteCall
MobileSupport - RemoteCall Summary
MobileSupport - RemoteCall is a mobile Android app in Business by RSUPPORT Co., Ltd.. Released in May 2011 (14 years ago). It has about 1.4M+ installs and 1.4K ratings with a 3.49★ (mixed) average. Based on AppGoblin estimates, it reaches roughly 122.1K monthly active users . Store metadata: updated Feb 10, 2026, version 601.
Recent activity: 1.5K installs this week (9.2K over 4 weeks) showing steady growth , and 1.00 new ratings this week View trends →
Data tracking: SDKs and third-party integrations were last analyzed on Mar 1, 2026. The app's network data flows (API traffic to/from the app and its SDKs) were last crawled on Jun 19, 2025.
Store info: Last updated on Google Play on Feb 10, 2026 (version 601).
MobileSupport - RemoteCall was last scanned for SDKs 2026-03-01. Below is the overview of third party companies detected in the app. The full list of raw SDKs, app permissions and unknown SDKs is available here.
Kotlin
ReactiveX
Bumptech
Eclipse
Firebase3.49★
Ratings: 1.4K
Screenshots
App Description
A mobile support solution to remotely connect, view and control mobile devices.
Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.
[Key Features]
1. Send and receive files
Customer can send local files to the agent.
2. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
5. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.
6. Check the app list
Support agent can review the application installed on the customer's device and request to uninstall it in order to solve the problem.
[Receiving Mobile Device Support - Customers]
1. Download, install, and then launch the ‘MobileSupport’ application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.
* It is compatible with Android OS 4.0 or later. Using the latest version is recommended.