SZG Service Advisor

Tool designed to assist users in servicing Sub-Zero appliances.

Control, diagnose and troubleshoot Sub-Zero, Wolf, and Cove appliances right from your mobile device.

Service Advisor is a powerful application design for Sub-Zero Group's authorized service network. Built to enhance the efficiency of field technicians, this app facilitates swift and precise appliance diagnostics and servicing. It offers direct access to appliance data, component controls, and technical documentation, ensuring that vital information is always at your fingertips. Whether you're on-site or in the office, Service Advisor empowers you to deliver faster and smarter service.

Key Features:
• Live Diagnostics:
◦ Instantly view fault codes, temperature readings, and system statuses.
• Unit Updates:
◦ Push and manage appliance firmware updates directly from your device to ensure optimal performance and compatibility.
• Component Controls:
◦ Manually control key functions, such as activating fans, compressors, lights and more to verify functionality.
• Integrated Tools:
◦ Launch Answer Advisor and access essential information such as Important Service Information and Unit History.
• Offline Mode:
◦ Access key features, components and essential information even when connectivity is limited.
• Feedback:
◦ Submit bugs, suggestions or feature requests directly to the development team.

Whether you're troubleshooting in the field or prepping for a service call, Service Advisor gives you direct access to essential appliance information, components, and technical documentation all in the palm of your hand.