LENTERA Customer Satisfaction

Customer Satisfaction Tool for Your Business

To be better and able to survive in business competition, one of them is that you need supporting methods and tools to increase your customer satisfaction. LENTERA offers you this. A practical and efficient Application technology tool to increase your customer satisfaction.

If your business really wants to focus on increasing and maintaining your customer satisfaction, LENTERA is the tool you need.

Here are some of the features offered by Lentera:

✅ You need to hear your customers' voices

You need to accommodate and analyze comments, criticism and suggestions from your customers. You may already have social media (Twit, FB, Instagram, etc.) as this tool. But doesn't one negative comment on social media really give a very bad impression of your business?

You should have a private medium for your customer's voice.

LENTERA makes it easy for you to create a more private means of criticism and suggestions and also makes it easier for customers to access it either at your business location or online.

✅ You need to have a membership system

With membership, you have a map of your customers, can be closer to your customers and you can innovate marketing (giving discounts, offering new products, etc.). By being willing to become a member, your customers will certainly have more trust in your business.
With membership, you are close to your customers, easy to interact with, and can innovate/service according to your customer profile.

✅ Your Customer 's Asset Record

If your business operates in the service sector such as car/motorcycle repair shops, AC services, electronic services, Pet Salons, etc., you can take advantage of the Customer Asset management feature. By having your customer asset data, of course your customers will feel happier and more cared for.


The following is a summary of the features available in Lentera:

✴️ POINT OF SALES (POS) to record your transaction (Print Struk, Down Payment, Email Struk, Points, Discounts, etc)
✴️ Transaction Summary (Daily, Weekly or Monthly)
✴️ Recording your customer data
✴️ Allows your customers to provide critical suggestions via QR Code and Weblink
✴️ Equipped with AI which can quickly analyze positive, neutral and negative comments. So you will respond more quickly to your customers' voices
✴️ Equipped with an easy Membership feature for your customers
✴️ Record and read assets owned by your customers based on NFC and QR Code
✴️ Monitor the history of your customers' assets
✴️ Order recording and email-based transaction/confirmation
✴️ Quick Point of Sales supporting Thermal Printing
✴️ Intuitive User Interface with Dark Mode option
✴️ Up to 10 users/employees