Agentik

Support for your work computer: unblock, VPN and RDP, chat and AI help.

Agentik is the support app for people whose computers are looked after by IT Enterprise. What used to need a phone call, you now do yourself from your phone.

WHAT YOU CAN DO

• Unblock access — if repeated wrong passwords locked you out, one tap lets you back in
• Password — see which account a password belongs to and have a new one issued
• Remote desktop and VPN — a step-by-step guide through connecting, showing the servers assigned to you
• Remote support — ask for help on your desktop; an administrator connects only with your consent and only for 30 minutes
• Support chat — text, attachment, photo, or a voice message
• Activities — approval requests and notices from your administrator in one place; you settle them right there
• Updates — see your version and the latest one, and start the update
• Guides and contacts for the people who can help

AI HELP

The app includes artificial-intelligence help. A program answers, not a person. To be able to help, the language model receives your name, your role and the name of your computer along with your question; voice messages are transcribed by a third-party service.

VERIFICATION

Your device is verified once with a six-digit code. You choose whether it arrives by e-mail, notification, Telegram, SMS or WhatsApp; after that the app remembers you.

Published by IT Enterprise Solution s.r.o., reg. no. 28389701, Prague, Czech Republic.