Genesys Cloud Insights

Developer: Genesys Telecommunications Labs,

Category: Business

~100 - 200

2 ratings

Genesys Cloud Insights Summary

Genesys Cloud Insights is a iOS app in the Business category, developed by Genesys Telecommunications Labs, Inc. First released 1 year ago(Jun 2024), the app has 2 ratings with a 3.00★ (mixed) average rating.

Store info: Last updated on App Store on Oct 15, 2025 .

SDKs, Trackers & Permissions

App not yet scanned for SDKs.

App Details

Store ID: 6448761253

First Released: 2024-06-10

Store Last Updated: 2025-10-15

In-App Purchases: No

Ads: No

Website: genesys.com

App Store

Crawl Status: Failed

Store First Crawled: 2024-06-18

Store Last Crawled: 2025-12-19

Ads & App-Ads.txt

App does not have ads.

SDK Tracking Status

App not yet analyzed for SDKs.

3★

Ratings: 2

5★

4★

3★

2★

1★

Screenshots

App Description

Meet Genesys Cloud™ Insights, your comprehensive mobile app designed to deliver the tools you need to ensure a thriving and efficient contact center. Insights makes it easy to get clear and practical insights to monitor and optimize your team's performance in real time. Elevate your business with confident, timely decision-making.
Real-time visibility, actionable insights:

* View interaction queues: Keep your finger on the pulse of customer conversations with real-time visibility into interaction queues.
* Monitor team key performance indicators (KPIs): Be on top of your game with a comprehensive view of your team's KPIs.
* Configure alerts: Worried about conditions going out of adherence? Customize alerts for instant notification of any deviation to ensure that your team always operates at its best.
* Receive and manage notifications: Stay connected and informed on the go! Receive essential notifications right on your device.

With Insights in your pocket, experience a new level of efficiency and empowerment as a contact center supervisor.