MobileSupport - RemoteCall
MobileSupport - RemoteCall Summary
MobileSupport - RemoteCall is a mobile iOS app in Tools by Rsupport. Released in Feb 2014 (12 years ago). It has 4.00 ratings with a 3.00★ (mixed) average. Based on AppGoblin estimates, it reaches roughly 17 monthly active users . Store metadata: updated Feb 24, 2026.
Store info: Last updated on App Store on Feb 24, 2026 .
3★
Ratings: 4.00
Screenshots
App Description
Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.
[Key Features]
1.Screen Sharing
Customers are able to share pictures of their mobile device screen with support representatives to collaboratively identify and resolve issues in real-time.
2.On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
3.Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
4.Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.
[Receiving Mobile Device Support - Customers]
1.Download, install, and then launch the ‘MobileSupport’ application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.