Genesys Cloud Insights
Genesys Cloud Insights Summary
Genesys Cloud Insights is a Android app in the Business category, developed by Genesys Cloud Services, Inc.. First released 10 months ago(Feb 2025), the app has accumulated 1.3K+ total installs
Recent activity: 79 installs this week (79 over 4 weeks) showing strong growth View trends →
Store info: Last updated on Google Play on Feb 24, 2025 .
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App Description
Insights makes it easy to monitor and optimize your contact center in real time.
Meet Genesys Cloud™ Insights, your comprehensive mobile app designed to deliver the tools you need to ensure a thriving and efficient contact center. Insights makes it easy to get clear and practical insights to monitor and optimize your team's performance in real time. Elevate your business with confident, timely decision-making.
Real-time visibility, actionable insights:
* View interaction queues: Keep your finger on the pulse of customer conversations with real-time visibility into interaction queues.
* Monitor team key performance indicators (KPIs): Be on top of your game with a comprehensive view of your team's KPIs.
* Configure alerts: Worried about conditions going out of adherence? Customize alerts for instant notification of any deviation to ensure that your team always operates at its best.
* Receive and manage notifications: Stay connected and informed on the go! Receive essential notifications right on your device.
With Insights in your pocket, experience a new level of efficiency and empowerment as a contact center supervisor.