[How to resolve delays in Play Store app update/installation]
- Samsung phone: Settings->Applications->Google Play Store->Storage->Delete data and cache, then try again
- LG phone: Settings->Apps and notifications->App information->Google Play Store->Storage->Delete data and cache, then try again
If our or third-party apps are still not installed after taking these measures, please contact your phone manufacturer.

[KB Securities M-able Communication Window]
· Customer Center: 1588-6611 (Phone consultation: Weekdays 8:00~18:00, Alternative exchange order processing available until 20:00)
· Overseas stock consultation 02-6114-1630 (24 hours), Overseas derivative consultation 02-6114-1500 (24 hours)
· Prime customer consultation (for customers opening non-face-to-face accounts): 1566-0055 (Phone consultation: Weekdays 8:00~17:00)
- Consultation Talk: KB M-able App > Investment Information > Prime Club > Prime PB Consultation Talk
- Bulletin Board Consultation: KB M-able App > Investment Information > Prime Club > Prime PB Bulletin Board Consultation
- Reservation Consultation: KB M-able App > Investment Information > Prime Club > Prime PB Reservation Consultation
· Email: kbsec.apps@gmail.com

[Non-face-to-face account opening guide]
· KB M-able app > Customer service menu > Account opening > Non-face-to-face account opening
> If you do not have a KB Securities account, try opening a non-face-to-face account and using various KB Securities financial services such as domestic stock investment, overseas stock investment, fractional trading, and funds.

[Frequently Asked Questions]
· If you do not receive phone calls/text messages during ARS authentication and mobile phone authentication
> Please check if the registered phone number and the phone number you want to receive messages from are the same.
1) Check if 1588-6611/02-1588-6611 is being processed as spam
2) Check if the app is available and check if our phone number is spam in the app
3) Check if you are subscribed to the telecommunications company's premium spam blocking service
· The phenomenon of initializing when you exit and re-enter the app or check another app and then run the app
1) It may be due to insufficient memory caused by background apps, so please close the background apps first and then run them again. 2) Settings>Battery and Device Care List>Battery Items>Background Usage Restrictions List>M-able Check->Delete->Power Saving Exception Apps->M-able Check->Add
· I don't know how to turn off the push alarm
>You can set it in [M-able bottom left menu->Settings in the bottom menu bar->Notifications]

※ For smoother login and service use, we ask that you register and use multiple authentication methods
KB M-able App>Customer Service>Authentication Center>Select Certificate/OTP>Issue multiple certificates such as KB Kookmin Certificate, Simple Authentication, and Cloud Authentication

[M-able Main Service Guide]
We hope you experience successful investment through KB Securities' comprehensive financial platform 'M-able'. 1. Provides an integrated trading environment for domestic/overseas stocks and domestic/overseas futures and options
2. Provides comprehensive asset management services including various investment products such as funds/ELS/bonds/issued bills and the latest asset management trends
3. Provides ‘Expert’s Choice Stocks’ where you can check the stocks of stock experts and ‘Algorithm Recommended Stocks’, a stock recommendation service based on data analysis
4. Provides ‘PRIME CLUB’, a specialized investment information service provided only by KB Securities
5. Provides notification services for various conditions such as achievement of target returns for stocks held, public announcements for stocks held/interested in, and status-based notifications for untraded history.
6. Provision of M-able's own simple authentication service that does not require a public certificate
7. Provision of stock gifting service that allows you to gift stocks to close friends, acquaintances, and family

[Guide to using app access rights]
This app accesses only the rights absolutely necessary for service provision in accordance with Article 22-2 of the [Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.], and the contents are as follows.

[Required access rights]
- Storage space: Save/read files required for app use
- Phone number: Collect customer phone number during identity verification, check device information, connect to customer center
- Installed app: Detect malicious apps installed on mobile phone and diagnose information to prevent financial accidents

[Optional access rights]
- Location: Check current location when searching for nearby branches
- Camera: Take a picture of ID for non-face-to-face real-name verification, recognize QR code for QR login
- Contact: Gift stocks, share events
- Nearby devices (optional): Use M-able ARS
*You can use essential services even if you do not agree to allow optional access rights, but there may be restrictions on the use of some functions.

*Items for investigating credit order disruption (preventing voice phishing damage to customers using the "0000 Bank" app by detecting malicious apps): Malicious app detection information, diagnostic information on detected malicious apps

※ If you are using a smartphone with an Android O.S version lower than 6.0, all may be applied as essential access rights without optional access rights. In this case, check if your smartphone's operating system can be upgraded to Android 6.0 or higher, and then delete and reinstall the apps you have already installed to set access permissions normally.